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Credit Controller
Credit Controller
Location: Becket House, Worthing
Brand: LRG
Salary: Competitive
LRG are an award-winning national property company, undergoing exciting growth and offering tailored training and development programmes at all levels. With over 200 branches across England and Wales, we pride ourselves on delivering perfection and an outstanding customer experience. Investing in our people is core to our culture, providing opportunities for driven individuals to achieve their career aspirations.
Job Summary and Key Responsibilities
Reporting to the Rent Arrears Manager, we are seeking an enthusiastic and ambitious individual to join our rapidly growing Credit Control team in Worthing.
Key Responsibilities
- Contact customers in arrears at regular intervals via telephone, challenging late or non-payment of monthly rent while keeping them informed of contractual obligations, procedures, timings, and available solutions until payment is received.
- Apply best practice guidelines to achieve consistent, effective rent collection that aligns with both individual and departmental financial targets.
- Respond efficiently to customer queries, combining compliance processes with proactive problem-solving to find root causes and mediate conflicts for the best outcomes.
- Build and maintain strong relationships with both internal and external stakeholders, collaborating with colleagues across credit control, property management, branches, and finance teams.
- Meet and exceed individual financial targets and objectives set by management.
- Demonstrate and uphold LRG’s core company values in all work.
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What We Are Looking For
- Excellent interpersonal and communication skills
- Strong ability to build and sustain relationships, both internally and externally
- Analytical mindset with meticulous attention to detail
- Skilled negotiator
- Proficient time management and prioritisation to handle demanding workloads against deadlines
- Commercial acumen for problem-solving
- Confident IT proficiency, particularly with Microsoft Office packages
Desirable (but not essential)
- Experience in accounts receivable or credit control
- A professional finance qualification (e.g., AAT preferred)
- Property sector-related experience
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What We Can Offer You
- Ambitious career path with opportunities for long-term growth and advancement
- World-class training and continuous professional development
- Scalable dedication and friendly, collaborative team environment
Benefits
- Competitive salary
- Salary sacrifice pension scheme
- Dedicated holiday allowance, increasing with each year of service, plus the option to purchase 5 extra days annually
- Staff discounts and an LRG incentive program
- Outstanding parental leave and fertility support policies
LRG is an equal opportunities employer welcoming candidates from all backgrounds. We are committed to excellence in the Real Estate Industry and seek a dedicated, values-aligned individual to join our team.
Note: LRG does not engage recruitment agencies for hiring. Applications are handled directly by our Internal Recruitment Team. Unsolicited CVs or submissions from agencies will not be considered.
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