Benefact Group
Credit Controller
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Working hours: 35 hours per week, Monday to Friday
Duration: 12 month FTC
Location: Gloucester
Job Ref: 205219
About The Role
Benefact Group, are looking for a Credit Controller to join our Gloucester office.
As a Credit Controller you will provide an effective professional credit control service to the business, maximising performance and effectively contributing to company goals.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.
What you'll be doing
- Maintain up to date worksheets to provide performance figures and effectively manage collection activity to maximise cash collection and minimise bad debt.
- Communicate and liaise with internal and external contacts, providing a prompt and accurate service mostly via telephone.
- Produce Regional reports highlighting credit performance results and key issues.
- Promptly and accurately escalate credit issues as appropriate
- Deliver accurate MI within defined timescales.
- Produce appropriate documentation to be used in both internal and external settings ensuring quality is in line with requirements.
- Assist as required with Ad hoc projects.
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What you'll need to have
- Experience in a credit control role would be hugely advantageous
- Effective negotiation skills utilised with brokers, customers, underwriters and BDM’s
- Effective relationship building with intermediaries and customers
- Familiar with direct debit collections by BACS
What makes you stand out
- Certificate in Credit Management or level 3 Diploma in Credit Management
- Previous credit control experience within the financial services industry
What we offer
- A competitive salary - let's discuss it
- Hybrid working
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme: on-target bonus between 6%and 24%
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
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About Us
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
Directory of Social Change’s UK Guides to Company Giving 2017-26
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