JSP Safety
Credit Controller
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Department
Finance
Job Purpose
The Credit Controller will support the Credit Control Manager in the effective management of debt recovery. The role is focused on maintaining strong customer relationships, ensuring timely payments, and resolving account queries efficiently.
In addition, the role requires providing general administrative and operational support to the wider Finance team.
Key Responsibilities
- Post and allocate cash receipts and cheques accurately
- Ensure timely and effective collection of outstanding debts and customer payments
- Maintain regular contact with customers via telephone and email to confirm invoices are approved for payment
- Investigate and resolve internal and external queries relating to outstanding invoices
- Provide account information and support to internal departments as required
- Prepare and distribute monthly customer account statements
- Manage shared credit control inboxes, ensuring queries are handled promptly
- Set up new customer accounts, including conducting credit checks and assessing creditworthiness
- Monitor accounts on hold and manage timely order releases
- Complete ad hoc administrative duties as required
- Provide support to other members of the Finance team as needed
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Skills, Experience & Competencies
- Minimum of 2 years’ experience in a Credit Control Role (desirable)
- Working towards CICM qualification is desirable
- Strong interpersonal skills with a professional, friendly approach
- Self-motivated with the ability to work independently and as part of a team
- Proficient in Microsoft Office applications, particularly Excel and Word
- High level of accuracy and attention to detail
- Excellent organisational and time management skills
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Line Manager
Credit Control Manager
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