Dignity Group
Credit Controller
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Role: Credit Controller
Work Type: Permanent, full-time (38.75 hours)
Location: Sutton Coldfield (hybrid 3 days on site)
Salary: Up to £32,000 per annum
Are you a tenacious Credit Controller who enjoys solving problems, influencing stakeholders, and driving results? Do you want a role where your work directly impacts business performance and gives you the opportunity to gain visibility with senior leadership, including the CEO?
We're looking for a proactive and commercially minded Credit Controller to join our Finance team. This isn't just a traditional collections role, it's an opportunity to become a key contributor to the business by improving cash flow, reducing aged debt, identifying process improvements, and helping shape how we manage customer accounts.
This is a role where your ideas will be heard, your achievements will be recognised, and your success will have a tangible impact on the organisation's financial performance.
Why This Opportunity?
This role offers a unique platform to showcase your ability to deliver meaningful business results. You'll work closely with teams across the organisation, helping to resolve issues, improve processes, and drive stronger financial outcomes.
Your work will be highly visible, and you'll have the opportunity to influence key stakeholders and demonstrate the value you can bring to the wider business. If you're someone who enjoys making things better, taking ownership, and being recognised for delivering results, this is the role for you.
What You'll Be Doing
As Credit Controller, you'll play a pivotal role in managing and reducing outstanding debt while helping the business improve its overall cash collection performance.
You'll be responsible for:
- Proactively managing outstanding customer balances and recovering overdue debt.
- Building positive relationships with customers to resolve payment delays, disputes, and account queries.
- Prioritising aged debt and high-risk accounts to maximise cash collection.
- Working with third-party debt recovery agencies and holding them accountable for performance.
- Analysing debt trends and identifying the root causes behind overdue balances.
- Partnering with Sales, Operations, Billing, and Customer Service teams to resolve issues quickly and effectively.
- Producing insightful reporting on collections performance, aged debt, and recovery activity.
- Driving continuous improvement initiatives to reduce debt build-up and improve cash conversion.
- Supporting system, process, and automation improvements that enhance efficiency and customer outcomes.
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What We're Looking For
We're keen to speak with candidates who bring:
- Proven Credit Control or Accounts Receivable experience with a strong track record of reducing aged debt and improving cash collections.
- AAT qualified, studying towards ACCA/CIMA, or qualified through relevant experience.
- Experience managing customer disputes, resolving complex account issues, and working to collection targets and KPIs.
- Strong communication, negotiation, and stakeholder management skills.
- Analytical mindset with the ability to identify trends, solve problems, and drive process improvements.
- Confident using Excel and ERP systems such as SAP, Oracle, Dynamics, or similar.
- Experience within a high-volume environment and working with third-party collection agencies would be advantageous.
About You
You'll be someone who:
- Takes ownership and follows through.
- Enjoys delivering measurable results.
- Is confident having challenging conversations when needed.
- Has a naturally analytical and problem-solving mindset.
- Builds strong relationships across different teams.
- Thrives in a fast-paced, performance-driven environment.
- Holds Excel experience.
- Is passionate about improving processes and finding better ways of working.
Why Dignity?
Dignity exists to help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness, and exceptional care. Our head office teams, across functions like finance, HR, marketing, and IT, make sure the people working directly with families have what they need to do that well.
Dignity is going through a real period of change. We’re building better systems, simplifying how things work, and strengthening the business for the long term, and head office plays a big part in making that happen.
We look for people who take pride in their work, support their colleagues, and want to keep learning. You’ll be part of a close team, and you’ll be able to see the difference your work makes, even when you’re not working with families directly.
If you’re looking for a role with variety, a supportive team, and the chance to grow, Dignity is a good place to be.
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What You Can Expect From Us
Whether you’re stepping into broader responsibility or deepening your expertise, we’ll support you with a benefits package designed to help you thrive, both professionally and personally.
- Time to recharge - 25 days’ annual leave plus bank holidays, giving you the space to rest and maintain a healthy balance.
- Supporting you on the move - £4,000 car allowance to support travel where required.
- Recognising your impact - Opportunity to earn a yearly bonus of up to £500.
- Healthcare when it matters - Private medical cover for you, giving peace of mind and quicker access to treatment.
- Planning for your future - 4% matched pension contribution to help you build long-term financial security.
- Peace of mind - Life assurance cover at 2x your salary to support your loved ones.
- Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services, and confidential counselling.
- Developing your potential - Ongoing development opportunities, including apprenticeships and clear career progression pathways.
- Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jabs, and additional lifestyle discounts.
Making work easier - Free on-site parking available at most of our locations.
FCA Statement
Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.
Equality, Diversity and Inclusion Statement
Our vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.
We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.
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