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Credit Controller
Are you an experienced Credit Controller who enjoys building relationships, solving problems and making a real difference to a business?
About the Role
We're looking for a Credit Controller to join our friendly Finance team. This is an important role where you'll work closely with clients and colleagues to help manage customer accounts, resolve queries and ensure payments are collected in a professional and customer-focused way.
At Old Mill, we believe great Credit Control is about far more than chasing payments. It’s about building trusted relationships, having good conversations, and finding solutions that work for everyone.
The Opportunity
You’ll work as part of our Credit Control team, helping to ensure payments are collected in a timely manner whilst maintaining the high levels of service our clients expect. Rather than managing a dedicated portfolio of clients, you'll collaborate across the team's workload, supporting colleagues and delivering a consistently high level of service.
Working closely with colleagues across the business, you’ll resolve queries, keep accurate records, and play an important role in supporting the wider Finance team.
Key Responsibilities
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- Contacting clients by phone and email regarding outstanding payments.
- Building positive relationships while helping to resolve overdue accounts.
- Maintaining accurate records and updating client notes regularly.
- Handling client queries and collaborating with colleagues to resolve issues promptly.
- Processing payments, including taking card payments and setting up Direct Debits.
- Sending copy invoices and issuing credit notes when required.
- Supporting broader Finance team activities in day-to-day Credit Control tasks.
- Completing daily timesheets and maintaining accurate records.
About You
We’re looking for someone who:
- Enjoys speaking with people, builds confident relationships with clients, and thrives working collaboratively.
- Is organized, proactive, and can prioritise workloads effectively.
- Exhibits excellent attention to detail and a calm, professional approach.
- Is comfortable communicating – equally well over the phone and via email.
- Values teamwork and has a positive, results-driven attitude.
Ideal Experience:
- Previous Credit Control experience.
- Strong communication skills (verbal and written).
- Exceptional organizational skills and multi-tasking ability.
- High accuracy and attention to detail.
- Experience in confident, professional communication with clients and colleagues.
- Collaborative attitude with enthusiasm for growth.
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About Us
At Old Mill, we work hard but genuinely enjoy what we do. We’re a collaborative, supportive group that values:
- Teamwork
- Open communication
- High service standards to our clients
As part of the Kinbrook Group, we combine the backing of a larger organization with a closely-knit, values-led culture.
If you’re seeking a Credit Control role where relationships matter as much as results, apply today.
Benefits
Our benefits package is designed to support your personal and professional growth:
- Generous leave allowance: Start with 25 days' annual leave, plus bank holidays. Add up to five extra days via purchase.
- Birthday leave: Take an extra day off to celebrate.
- Hybrid working: Join us three days a week in office for balance.
- Employee Assistance Programme: Confidential support for mental, physical & financial wellbeing.
- Learning & Development: Ongoing opportunities to enhance skills and progress.
- Pension scheme: Invest in your future.
- Employee discounts: Access a range of great offers.
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