Supporting Education Group
Credit Controller
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Credit Controller
Supporting Education Group: Debt Chasing & Customer Communication
About Us
Supporting Education Group is the leading education services platform in the UK. We work with schools, learners, multi-academy trusts, local authorities, nurseries, and government departments to address the most significant human capital challenges in the sector.
Our mission is to empower students, educators, schools, and governments through technology, expertise, and resources to ensure high-quality education for all. We operate across four key practices:
- Qualifications and Training
- Recruitment and Supply
- Professional Services
- SEND and Inclusion
With a collective purpose, we are passionate about making a positive impact on education.
About the Role
Debt Chasing & Customer Communication
- Chase outstanding debts via telephone and email in a professional and consistent manner.
- Respond promptly to incoming calls from customers, branches, and internal teams.
- Send monthly statements to customers to assist with timely payments.
- Address customer queries arising from statements or debt chasers.
Query Management
- Forward invoice queries to the relevant branch for investigation.
- Chase branches for resolution of outstanding queries to ensure no payment delays.
- Escalate problematic or unresolved queries to senior staff or the Credit Manager.
- Assist branches with any credit control or account-related questions.
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Requirements
Account Administration
- Update the evolving debtor spreadsheet daily.
- Add detailed notes to Dimensions and internal spreadsheets to ensure full account visibility.
- Split invoices as required and follow up with the correct contacting party.
- Investigate and correct misallocations promptly to maintain accurate customer balances.
- Help manage the Credit Control inbox by responding or allocating tasks when necessary.
Process Management
- Issue monthly customer statements and track responses.
- Follow up on customer queries arising from statement runs.
Collaboration & Support
- Work closely with branch teams to resolve disputes efficiently.
- Provide support to colleagues in the credit control team during busy periods or absences.
Our Benefits
We operate in a hybrid working model with a commitment to collaboration:
- In-office presence: Expected to be in our central London office two days per week (Tuesday and Wednesday, 8.30am - 5.00pm).
An enticing benefits package includes:
- Holiday entitlement: 28 days annually, plus an extra day for each year of service (up to a maximum of 33 days), including bank holidays.
- Health Cash Plan (post-probation): Access to a private GP.
- From day 1: Free life insurance covering up to 4x your salary.
- Pension contributions: Starting from day 1 for 3 months, followed by contributions added by both parties.
- Flexible benefits (post-probation): Choose from options like additional holiday, dental care, healthcare plan enhancements, cycle-to-work schemes, gym memberships, electric cars, and give as you earn.
- Learning and development opportunities to support career growth.
- Volunteer days: Up to 3 paid volunteer days per year, with 2 dedicated to education-related causes.
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By joining us, you’ll become part of a community dedicated to transforming lives and sustaining communities. Here, your voice is heard, your ideas valued, and individuality celebrated. Together, we transcend the education sector to build brighter futures.
Note: Employment offers subject to satisfactory vetting checks following relevant UK legislation. You must already have the right to work in the UK. Unfortunately, we are not able to offer any sponsorship for visas.
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