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Credit Controller
Job Description
Location:
We are looking for a Part-Time Credit Controller to support our finance function, working between 16–25 hours per week. This is a key role responsible for managing customer billing and ensuring the timely collection of payments, helping to maintain healthy cash flow across the business.
You will work closely with the Head of Finance and liaise with other departments to ensure a smooth and professional customer experience. Flexible working hours can be discussed to support the needs of both the business and the successful candidate.
This role would suit someone with previous finance, accounts, or credit control experience who is highly organised, confident communicating with customers, and comfortable managing workloads independently. Experience using finance systems and strong attention to detail would be advantageous.
About Darwin Escapes
Darwin Escapes has 18 amazing destinations across the United Kingdom, each of which has its own unique offering. Whether you are looking for a role in food and beverage, grounds, maintenance, housekeeping, entertainment or at a management level then the Darwin family will have the career waiting for you!
What We Offer
Competitive salary (depending on experience) Free use of many resort facilities, including gyms and swimming pools Food discounts across all resorts Discounts on spa treatments Employee Assistance Programme Access to the Darwin Academy training programme Cycle to Work scheme MediCash health plan Discounted staff breaks at our luxury resorts across the UK
Some benefits are subject to terms and conditions.
About The Role
Key Responsibilities
Chasing outstanding payments for site fees, utilities, deposits, and other customer charges Generating and issuing accurate invoices in a timely manner Managing customer accounts, including agreeing and monitoring payment plans Resolving billing queries efficiently and professionally Allocating payments and reconciling accounts Producing aged debtor and billing reports for the Head of Finance Liaising with internal teams to resolve account discrepancies Escalating overdue accounts in line with company procedures
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About You
Previous experience in credit control, billing, or accounts receivable Confident communicator with a professional and approachable manner Strong organisational skills and attention to detail Ability to work independently and manage your own workload Comfortable handling sensitive or difficult conversations Experience with accounting software such as Business Central 365 and Microsoft Excel
Skills Needed
About The Company
A Darwin Escape is all about creating the perfect destination for our guests to relax, explore and make lasting memories. Whether guests are looking to unwind in peaceful countryside surroundings or enjoy a fun-filled break with family and friends, our resorts offer a variety of experiences designed to suit every type of holiday.
Across our resorts, we offer a range of accommodation, from luxury lodges with private hot tubs to spacious caravans and unique stays such as treehouses. Each location has its own character, facilities and atmosphere, but all share the same focus on delivering high standards of hospitality and memorable guest experiences.
Our beautifully maintained resorts feature excellent on-site facilities and welcoming environments where guests can relax, recharge or enjoy adventure and exploration in some of the UK’s most desirable locations.
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Behind every great Darwin Escape is a dedicated team. Our colleagues play a vital role in ensuring every guest enjoys their stay, helping to create the friendly atmosphere and outstanding service that our resorts are known for.
Company Culture
At Darwin Escapes we believe our people are at the heart of everything we do. Our teams work together to create welcoming environments and memorable experiences for our guests across our resorts throughout the United Kingdom.
Each of our destinations has its own personality, from luxurious lodge retreats to family-focused resorts and peaceful countryside locations. While every resort is unique, all of our teams share the same commitment to delivering outstanding service and creating great experiences for our guests and holiday home owners.
We are proud to offer a friendly and supportive working environment where colleagues are encouraged to develop their skills and grow their careers. Whether you are starting your first role in hospitality or progressing into management, Darwin Escapes provides opportunities for development, training and career progression across our growing collection of resorts.
Wherever you join us, you will become part of a team that values professionalism, teamwork and pride in delivering exceptional service.
Required Criteria
The Right to work in the UK Previous experience in credit control, billing, or accounts receivable
Desired Criteria
Understanding of recurring billing such as site fees and utilities Experience within the holiday park, leisure, or property sector
Closing DateTuesday 16th June, 2026
Contract Typeparttime
SalaryBased on Experience
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