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We have an exciting opportunity for a Credit Controller to join our Credit Management Team based in Colwick.
This is a fast-paced and varied position focused on collecting outstanding debt as swiftly and efficiently as possible, using a range of collection methods and tools. You will manage your own customer ledger and work closely with a designated sales manager, ensuring full compliance with our credit control policies and procedures.
The role requires excellent prioritisation and multitasking skills, with strict daily deadlines that must be met.
Key Responsibilities
- Collect outstanding debts swiftly and efficiently using a variety of collection methods.
- Process new account applications, from credit vetting through to SAP setup, ensuring all partners are fully verified and assigned appropriate credit limits.
- Monitor trade account performance and collaborate with Trade Sales Managers to recommend credit limit adjustments.
- Carry out order vetting, monitoring and releasing held orders in line with credit policy.
- Stop supply to late-paying customers when required.
- Ensure all cash collections are accurately and fully allocated.
- Manage and monitor customer queries, ensuring they are logged and resolved within agreed KPIs.
- Perform general ad hoc duties including inbox management, voicemail, statements, letters, and copy invoices.
- Liaise regularly with our offshore team, offering ongoing guidance and support.
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About You
- Proven experience in credit control and payment collection.
- Good understanding of payment terms, credit limits, and letter cycles.
- Confidence on the phone, providing a professional and positive customer experience.
- Strong communication and influencing skills.
- Analytical thinking with the ability to develop logical and creative solutions.
- High-level multitasking skills in a fast-paced environment.
- Hardworking, flexible, and resilient approach.
- Ability to remain level-headed and make sound assessments.
- Working knowledge of SAP and Excel (desirable).
- Strong time-management skills and the ability to meet deadlines.
- A collaborative mindset and excellent team-player qualities.
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Why Join Us?
- Be part of a supportive and collaborative Credit Management Team.
- Work in a busy, varied role where no two days are the same.
- Enjoy the opportunity to build strong relationships with customers and internal teams.
- Develop your skills in credit analysis, customer management, and SAP.
We understand there’s no one size fits all approach. We’re proud to offer an inclusive workplace where every colleague feels valued, supported, and empowered to be their true self. If you require any reasonable adjustments throughout the recruitment process, please let us know and we’ll be happy to accommodate.
Everyone who applies will receive a response.
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