Acorn Group
Credit Hire Team Leader
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We are seeking an Operational Team Leader within our Credit Hire department to be a pro-active thinker who is highly motivated and leads from the front.
Leading a team of Mitigation Handlers, you will drive our culture of openness and hold responsibility for the development and people management aspects of your team.
Role: Credit Hire Team Leader
Location: Liverpool, office based with hybrid working available
Working hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm
Salary: £35,948.00 - £45,216 plus the opportunity to achieve an annual bonus of up to 10% of your salary
What’s involved:
Lead a team of credit hire handlers within our mitigation department Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLA’s, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file, effective settlement of credit hire claims and prompt correct liability decision making Act as a key link between the mitigation department and the wider business to help ensure mitigation awareness across the business is maintained Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and credit hire Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training Ensure the effective management of inbound call handling philosophies are adhered to
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We are looking for people with:
Experience of motor claims is essential Experience in handler and/or managing credit hire claims is desired but not essential Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance To lead by example and endorse the company behaviours and values Highly motivated self-starter Clear, focused and determined approach to problem solving Authoritative manner with ability to listen Persuasive, strong, and confident communication skills People Management experience essential
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
🦏 We run through walls for our customers and each other 🐐 We challenge the status quo 🐧 We succeed when we help those around us succeed 🐆 We decide quickly when the smart thing to do is use our judgement
Benefits:
🌴 A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 🧠 24/7 mental health support & free counselling available ☝ Grow with us: Through career fairs, leadership programs, and learning on the go! 💸 Flexible benefits, including early access to salary via our internal platform 🏡 Hybrid working options to support work-life balance and individual needs 🎉 Recognition awards, social events & more
Our Commitment to our colleague’s:
These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:
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🧠 Mindful Employer – championing mental health and wellbeing ♿ Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities 🌸 Menopause Friendly accredited – supporting every stage of life 🎖️ Armed Forces Covenant signatory – honouring those who serve 🎖️ Armed Forces Defence employer recognition scheme - Supporting those who serve 🏆 Great Places to Work 2024/25 – fostering an engaging and positive workplace culture 📈 Best Place to Work for Development – proud to be investing in people’s future 👩💼 Best Place to Work for Women – breaking down barriers to women's career progression
If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.
A Few Things to Know Before You Apply
We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
🌍 Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
💬 We’re Here to Support You We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.
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