Credit Management Apprentice

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

To administer the resolution of customer invoice queries subsequently issuing credit notes where applicable.

To proactively contact customers via telephone and email to secure payment commitments for invoices ensuring they are paid to agreed payment terms.

Key Tasks/Areas of Responsibility

• Investigate customer invoice queries against clearly defined policies and administer credit notes where appropriate.
• Manage accounts receivable ledger, proactively contacting customers via telephone and email to ensure invoices are paid to agreed payment terms.
• Manage inbound calls and email relating to all of the above areas ensuring our customers expectations are always appropriately met.
• Actively engage with internal departments such as Sales, Customer Relationship Management, Customer Services and Finance where appropriate to ensure all of the above are achieved.
• Ensure all tasks are completed with agreed timescales ensuring all defined quality standards are met.
• Complete adhoc tasks in relation to the above when appropriate.