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Role Overview
Robert Half is delighted to be partnering with a market-leading B2B business to recruit a Head of Credit on an initial interim basis with a view to permanent employment. This is a key leadership opportunity within a business undergoing significant transformation, offering the chance to make a genuine impact across people, processes, and operational performance.
Key Responsibilities
- Leadership and Team Development: Leading and developing a credit function through a team of team leaders.
- Culture and Capability Development: Creating a positive, high-performance culture and developing existing leadership capability.
- Process Improvement: Reviewing and improving end-to-end Order-to-Cash processes.
- Operational Oversight: Taking ownership of credit control, customer disputes, credit risk, account creation, and legal recovery activities.
- Performance Enhancement: Driving improvements in cash collection, dispute resolution, and operational efficiency.
- Stakeholder Collaboration: Working closely with operational stakeholders to understand and resolve root causes of customer disputes.
- ERP Implementation Support: Supporting a major ERP implementation and ensuring the Credit function is prepared for data migration and system change.
- Process Improvement: Identifying quick wins and implementing sustainable process improvements.
- Leadership During Transformation: Providing clear leadership, structure, and direction during a period of transformation.
- Operational Support: Taking a hands-on approach where required to support key operational activities.
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Ideal Candidate Profile
- Experience: Significant experience leading a Credit, Order-to-Cash, or Shared Services function.
- Management Skills: Proven experience managing managers and large operational teams.
- Process Improvement: A track record of improving processes, controls, and team performance.
- Stakeholder Management: Strong stakeholder management skills with the ability to influence across Finance and Operations.
- Transformation Experience: Experience working through transformation, change, or system implementation programmes.
- Problem-Solving: Excellent problem-solving skills and the ability to make sound decisions under pressure.
- ERP Experience: Exposure to ERP implementations would be advantageous.
- Leadership Style: A calm, collaborative, and engaging leadership style.
- Additional Experience: Experience within legal recoveries, insurance processes, high-volume transactional environments, or complex B2B organizations would be beneficial.
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Benefits
- Hybrid Working
- Transformation Leadership: Opportunity to lead a significant transformation programme.
- Autonomy: Genuine autonomy to shape and improve a large Credit function.
- Impact: The opportunity to make a visible impact within a growing and evolving organization.
Target Audience
This is an excellent opportunity for an experienced Head of Credit, Credit Director, Senior Credit Manager, or Order-to-Cash leader who is looking for a role where they can influence change, develop people, and deliver meaningful operational improvements.
Application Criteria
Applications from individuals available immediately or short notice will only be considered. This is a hybrid role; candidates must be Northwest-based.
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