Menzies Aviation
Credit Manager - Europe
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Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.
But at the heart of our business is our people.
Role Purpose
Responsible for the strategic leadership of credit risk, collections and governance across the European region. The role protects company revenue through effective credit risk management whilst supporting commercial growth across multiple legal entities and business lines.
- Working closely with senior Finance, Commercial and Operational leadership, the role provides expert advice on customer risk, credit exposure, payment terms and debt recovery, whilst driving continuous improvement across credit governance, systems and processes.
The position combines strategic leadership with operational oversight, ensuring strong cash collection performance, continuous improvement and the development of a high-performing European Credit Control function.
What You Will Be Doing
- Overall ownership of credit risk across the European region.
- Assess the financial strength and commercial risk of both new and existing customers.
- Determine appropriate credit limits, payment terms, deposits, bank guarantees and other forms of financial security in line with business risk, customer profile and operational business requirements.
- Approve complex credit decisions and provide recommendations in accordance with company policy and delegated authority.
- Monitor customer financial performance and proactively identify emerging risks.
- Lead risk mitigation strategies for high-value and complex accounts.
- Lead the European debtor management strategy to maximise cash collection and minimise bad debt exposure.
- Chair regular debtor review meetings across multiple European business units.
- Lead customer negotiations relating to payment plans, disputed debt, credit exposure and commercial risk, balancing customer relationships with effective financial governance.
- Recommend account restrictions, STOP processes or withdrawal of credit where appropriate.
- Manage significant customer escalations involving Commercial, Finance and Operations.
- Support insolvency, legal recovery and business restructuring activities.
- Partner with Commercial teams to support business growth whilst maintaining appropriate levels of financial risk.
- Support commercial contract negotiations by advising on appropriate credit terms, financial security requirements and customer risk.
- Build strong relationships with key airline customers and senior customer stakeholders.
- Own European credit governance and ensure compliance with company policy.
- Produce executive reporting, monthly debtor commentary and risk summaries for senior leadership.
- Develop meaningful management information and key performance indicators to support strategic decision-making.
- Identify trends, root causes and opportunities for continuous improvement, proactively challenging existing processes and ways of working to strengthen governance, reduce financial risk and improve operational effectiveness.
- Drive continuous improvement across debtor management, billing interfaces, reporting and credit processes.
- Lead implementation, optimisation and ongoing development of credit management systems and reporting tools.
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Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
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Please see the attached job description for further details on safety, security, wellbeing & compliance.
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
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