Citizens Advice
Crisis and Resilience Adviser
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Crisis and Resilience Adviser
Crisis and Resilience Adviser
About the Role Citizens Advice Richmond is launching a new project, funded by Richmond Council in response to the rising cost-of-living crisis, and is seeking a Crisis and Resilience Adviser to support residents facing financial hardship through the Crisis and Resilience Fund.
This rewarding position delivers holistic support to households in need, focusing on both immediate relief and long-term financial resilience.
Responsibilities
- Serve as the single point of contact for clients eligible for the Crisis and Resilience Fund, responding to their needs through:
- Maximising household income by advising on welfare benefits and navigating claims
- Reducing expenditure through targeted financial guidance
- Assistance in benefit applications and representation for entitlements
- Applying for emergency grants on clients’ behalf
- Referral into the Manage Your Money team for broader financial education
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Engage in casework to address material hardship, ensuring beneficiaries access support efficiently.
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Conduct community outreach to raise awareness of available funds and connect with vulnerable residents.
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Work collaboratively with council officers and partners in the voluntary sector to deliver integrated support services.
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Refer clients to other specialist team members (e.g., Manage Your Money, Citizens Advice succour schemes) as required.
Requirements
No specific qualifications stipulated however we do require the ability to:
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- Use initiative to respond to personal crises with empathy and transparency.
- Make sound professional judgements based on limited information.
- Communicate effectively and negotiate with hostile or difficult people.
- Work under tightdeadlines, within tight financial parameters, with a sometimes unwilling or uncooperative client.
- Keen to work towards righting inequality through financial interventions.
An enthusiasm for helping.Windows 10 OS skills and knowledge required together with 30 days+ traffic per month.
Benefits
New project! New office in Richmond! Fully funded training on the Megaphone Funded projects to other centres!
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