University Hospitals Sussex NHS Foundation Trust
Critical Care Administrator
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The Ward Administrator
The Ward Administrator plays a vital role in supporting the smooth and efficient operation of the Critical Care unit at Worthing Hospital. As the first point of contact for patients, visitors, and staff, the postholder provides high-quality clerical, administrative, and reception support that underpins safe, compassionate, and timely patient care.
Working under the direction of senior colleagues, the Ward Administrator ensures that patient information is accurate and accessible, case notes are managed effectively, appointments are booked in line with Trust and national standards, and communication across the multidisciplinary team is clear and efficient. The role also supports patient flow by coordinating key administrative processes, managing records on Trust systems, and assisting with discharge preparations.
This is a busy and varied role requiring excellent communication skills, strong organisational ability, and a calm, compassionate approach—particularly when working with distressed patients or relatives in a fast-paced clinical environment. The Ward Administrator is an essential part of the Critical Care team and contributes to the Trust’s Excellent Care Everywhere mission by helping to deliver excellent care every time.
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The Ward Administrator plays a key role in ensuring the smooth and efficient running of the Critical Care by providing high-quality clerical and administrative support. This includes welcoming and directing patients and visitors, managing telephone enquiries, and ensuring accurate communication across the multidisciplinary team. The role requires maintaining and organising patient case-notes, updating information on systems such as PAS, CareFlow, ICCA, and MediViewer, and supporting the booking of appointments and planning of patient discharges. A calm, compassionate approach is essential when dealing with distressed patients or relatives, as well as when navigating the fast-paced and sometimes challenging ward environment.
In addition to administrative duties, the Ward Administrator supports patient flow and wider ward efficiency by coordinating documentation, ordering equipment and supplies, and ensuring the timely preparation of notes for admissions and ward attenders. The role also contributes to staff support through e-rostering processes, assisting with daily workload organisation, and collaborating closely with nursing and medical teams. Commitment to learning and development, upholding Trust values, and contributing to the Excellent Care Everywhere culture are central expectations of the role, reflecting its importance in delivering excellent patient care and supporting a positive, inclusive workplace.
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Working for our organisation
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
For further details / informal visits contact:
- Name: Daisy Hetreed
- Job title: Critical Care Matron
- Email address: daisy.hetreed@nhs.net
- Telephone number: 01903 205111
Contract Critical Care Matron if further information is required.
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