How your CV stacks up
Upload your CV to see how well it fits this job role
?%
CRM Coordinator
Company Description
Skin Rocks Limited, founded by Caroline Hirons, is a skincare company underpinned by education, authenticity, and authority. Team Skin Rocks is a powerhouse business with an ever-growing portfolio of projects and campaigns that celebrates and showcases every facet of skincare.
Role Description
We are seeking an experienced and motivated CRM Coordinator to support the delivery of our CRM and loyalty strategy. Reporting to the CRM and Loyalty Manager, this role will support the BAU execution of email, SMS, and push notification marketing efforts at Skin Rocks.
Responsibilities
Email Campaign Management
- Develop, schedule, test, and deploy email campaigns and push notifications.
- Help to develop strategies for database segmentation to improve relevancy/personalization and target specific customer groups effectively.
- Collaborate with content and design teams to ensure emails are engaging and on-brand.
CRM Coordination
- Assist in developing and executing the Skin Rocks app CRM calendar.
- Contribute to CRM reporting, ensuring customer data accuracy and database management.
- Manage initiatives to expand the email subscriber base and minimize churn.
- Aid in defining and automating key customer journey steps, providing actionable insights through tailored reporting.
- Collaborate with marketing and e-commerce teams to enhance customer relationships and conversion rates.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Loyalty Program Support
- Monitor and report on loyalty program performance metrics.
- Develop and execute loyalty-specific email marketing campaigns to drive customer retention and engagement.
- Analyze customer insights and data to support the optimization of loyalty strategies.
Skillset, Experience and Qualifications
- A minimum of 2 years of experience in CRM/Email marketing or related campaign management.
- Proven experience with CRM systems, particularly Klaviyo and Shopify is desirable.
- Design experience using figma or equivalent platform is desirable.
- Strong analytical skills, with the ability to manage data, perform segmentation, and derive insights.
- Excellent verbal and written communication skills.
- A problem-solving mindset with the ability.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Qualifications
- Candidates should possess strong Analytical Skills, including data interpretation, reporting, and performance tracking.
- Candidates should possess effective Communication skills for collaborating across teams and creating clear, customer-focused messaging.
- Candidates should possess Sales and Marketing skills to support customer acquisition, retention, and CRM-driven commercial initiatives.
- Candidates should possess experience with Salesforce.com or similar CRM platforms for customer data management and campaign execution.
- Additional beneficial qualifications include experience in beauty or skincare, familiarity with email marketing tools, strong attention to detail, and the ability to work independently in a hybrid environment.
- A bachelor’s degree in marketing, business, analytics, or a related field, or equivalent professional experience, is preferred.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location