Staff Management

• Line management of the Project Support Officer and a System Analyst / Developer. And CRM related technical project staff.
• Define the work required, set objectives, organise, and delegate work to reports according to their skills and abilities.
• Coordinate delivery of own and reports’ work with other teams across the University.
• To ensure that all reports take part in the Effective Contribution Scheme (ECS) processes with clear objectives and smart targets for all team members.
• Engage all reports in the planning and delivery of work, ensuring a positive, flexible, and productive environment.

Technology Leadership

• To keep up to date with developments around the University’s core business software to identify potential risks and opportunities relating to business practices and where appropriate make recommendations for future adoption of new systems.
• To foster excellent working relationships with staff in Faculties, academic and service departments at all levels to ensure Information Technology Services is providing well-supported technology that meets the needs of the business.
• To support and input into business cases for new digital initiatives for university committees and Executive team.
• Participate in the development and implementation of annual operational plans for the team.
• Write and deliver presentations, briefings or workshop sessions to staff, students or external bodies, taking account of the knowledge base of the participants and the complexity of the subject matter.
• Assist in developing training materials and delivering user training to support these systems.
• Liaise with external suppliers such as Gecko Engage and external consultants.
• To develop wide-ranging and specialist understanding of the theory and practice associated with the role and to keep this current.

Project Delivery

• Ensure that projects and reports are delivered in line with Agile methodology. Ensure that the work and applications under their responsibility are delivering value through close alignment to business goals, frequent delivery, empowering staff, and close collaboration with the customer.
• To ensure effective project management is in place for all their and their reports’ initiatives, working with external suppliers, stakeholders, students, and staff across the University to ensure projects are delivered on time, to budget, and meet the University’s requirements.
• To establish and ensure that all their IT application development projects are delivered to the required standards.
• To ensure that relevant documentation is produced as part of the project lifecycle and handover of systems to production.
• To maintain knowledge of, and implement, sector and industry project management best practice.
• Run procurements and tenders with suppliers. Including producing funding applications, tender or specification documents for suppliers which may be complex.
• Work collaboratively with external agencies and other HEIs.

Service Provision

• To ensure that IT application services in their area of responsibility are operationally effective, meet KPIs and performance indicators as required by the University. This will include setting standards, monitoring services, and adapting them as required.
• To promote continuous improvement across all IT application services and the development process.
• To foster the highest standards of customer service.
• To maintain the highest standards of security and data protection, keeping up-to date with all relevant legislation, regulation and best practice to ensure that applications and new IT developments are secure.
• To ensure that robust communication and engagement plans are in place for stakeholders and customers of IT applications.
• To ensure that services provided provide business continuity, are backed up, and can be recovered in the event of a disaster. This includes keeping relevant documentation up-to-date and testing disaster recovery strategies.
• To liaise closely with the IT Infrastructure team on the delivery of IT applications.
• To ensure applications are provided in a way that ensures the University meets its obligations under The Welsh Language (Wales) Measure 2011 and the University’s Welsh Language Standards
• General Data Protection Regulation (GDPR)
• The University’s Information Security Policy and related legislation
• The Competition and Markets Authority (CMA)
• Undertake other duties as assigned by your line manager, commensurate with the role's grade.
• Engage in university-level projects and initiatives as directed, and undertake any additional duties commensurate with the role, as assigned by the line manager.
• Demonstrate flexibility by supporting colleagues during periods of high demand, including attendance at key university events such as open days and graduation ceremonies which may include weekend work.
• Promote equality of opportunity, and to support and uphold the University's commitment to diversity and inclusion in all aspects of your work.
• To support the university strategy and underlining plans, engage in continuous personal and professional development in line with the demands of the role, including undertaking relevant training and development activities to develop yourself and support the development of others.
• Fulfil health and safety responsibilities appropriate to the role, while actively promoting the personal health, safety, and wellbeing of staff and students as a member of the Aberystwyth community. Additionally, support the University’s commitment to environmental sustainability through responsible practices and engagement.

The above does not represent an exhaustive list of duties associated with this role.

Essential