Spotlight Recruitment
CRM Executive
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CRM Executive – Professional Services – London (hybrid/remote) – Salary up to £28k
Our client is a fast-growing professional services company, recognised as one of The Sunday Times Best Places to Work, where every employee has the chance to make a real impact.
They are now looking for a CRM Executive, to join their team due to company growth. This is a brilliant opportunity for someone at the start of their marketing career who’s excited by customer communications, CRM, email marketing, customer journeys, data, and marketing technology.
Working closely with the Customer Retention Manager, you’ll help build and optimise customer communications across email, automated journeys and direct mail. You’ll gain hands-on experience with CRM platforms, segmentation, automation, A/B testing and campaign analysis, with ongoing coaching, training and opportunities to take on more strategic CRM activity as you grow.
As CRM Executive, you will…
- Build CRM campaigns - create, test and schedule regular customer emails
- Write engaging copy - support messaging and creative development
- Run A/B tests - test subject lines, layouts, CTAs and messaging
- Segment audiences - ensure communications are targeted and relevant
- Optimise automated journeys - support lifecycle communications
- Coordinate direct mail - test and deliver offline CRM activity
- Support lead generation - including Refer a Friend campaigns
- Analyse performance - identify opportunities to improve future communications
- Collaborate with stakeholders - ensure campaigns are accurate and delivered on time
- Support wider customer retention and marketing initiatives
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This role is perfect for someone who is…
- Creative and excited by customer engagement
- Logical and analytical and enjoys solving problems with data
- Organised, detail-driven and able to manage multiple projects
- Enthusiastic, proactive and keen to build a CRM career
- A confident communicator who enjoys collaborating
- Open to feedback and eager to develop
You’ll bring…
- A degree (or equivalent experience) in Marketing, Business, Psychology or similar
- Strong written communication skills
- Excellent attention to detail and organisation
- Confidence using Microsoft Office, especially Excel
- An interest in CRM, customer experience and marketing technology
- A willingness to learn new tools and platforms
Bonus points for:
- Experience with email marketing platforms
- Understanding of customer journeys or CRM marketing
- Using AI tools for content or productivity
- Internship or project experience in marketing
What our client offers
- 25 days holiday + extra days for each year of service (up to 30)
- Life cover (4x salary)
- Income protection scheme
- Performance-based bonus scheme
- Enhanced family leave
- Nomad Policy - work abroad for up to 4 weeks a year
- Remote working for better balance
- Bi-monthly Team Connect meetings
- Team socials + birthday and Christmas gifts
If you are a marketing, business or psychology graduate with strong communication skills, an eye for detail and an interest in pursuing a career in marketing and CRM, then please apply today.
To ensure that your application is reviewed quickly by the right Consultant, please apply directly via the LinkedIn advert. Due to the volume of response that we receive, we may not be able to respond individually to every applicant but will contact you within 5 working days if your application has been successful.
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Spotlight Recruitment is an Equal Opportunities Employer. Our focus is to ensure we're inclusive every day, helping our clients to recruit and build organisations that reflect modern society and celebrate diversity in all its forms. We want our candidates to feel that they belong and can be their best, regardless of background, identity or culture and we especially welcome applications from under-represented groups. If you need any adjustments to support your application, such as information in alternative formats or special requirements for accessibility, please contact us and we’ll do everything we can to help. We are committed to supporting candidates who may need alternative arrangements. This information will be treated as confidential and used only for the purpose of determining any adjustments you may need for the interview process.
We are required to verify that candidates and employees meet the eligibility criteria to reside and work in the location specified. Unfortunately, we cannot offer visa sponsorship for candidates requiring a work permit in this location.
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