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CRM Executive
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CRM Executive | Manchester | Hybrid | £26,000-£29,000 + Bonus
A growing digital business is looking for a CRM Executive to join its collaborative marketing team. You’ll work across a range of eCommerce brands, delivering engaging CRM campaigns that drive customer retention and growth.
This is a great opportunity for someone who enjoys both hands-on campaign delivery and strategic input. You’ll work closely with internal teams and clients, helping shape CRM activity while continuing to develop your skills in a fast-paced environment.
Key Responsibilities
- Assist in planning, executing, and optimising CRM campaigns across email, SMS, push notifications, and other retention channels for multiple client brands.
- Work across 2-4 client brands simultaneously, supporting campaign delivery, reporting, and optimisation.
- Support the deployment of each brand’s email marketing calendar, ensuring campaigns are briefed and delivered accurately.
- Collaborate with graphic designers to create engaging, on-brand campaign assets.
- Assist with database management, ensuring contact data quality and compliance with best practices.
- Proofread and check copy, visuals, and email templates for accuracy and consistency.
- Collect, collate, and report campaign performance metrics on a weekly and monthly basis.
- Conduct CRM audits and support ongoing optimisation of customer journeys and lifecycle flows for multiple brands.
- Assist with day-to-day administrative tasks and campaign setup in ESPs (e.g. Klaviyo).
- Support the team in maintaining brand consistency and high-quality communications across all clients.
- Bring fresh ideas and assist with testing and experimentation to improve retention and engagement.
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Autonomy & Ownership
- Works under close guidance from CRM Manager and senior team members.
- Responsible for accurately executing tasks and learning best practices.
- Encouraged to ask questions, propose ideas, and actively contribute to team projects.
- Focused on supporting others and building core skills in multi-brand CRM, reporting, and customer engagement.
About You
- Graduate calibre with 1–2 years’ experience in CRM, email marketing, or digital marketing.
- Hands-on experience with email marketing platforms (e.g., Klaviyo, Mailchimp, or similar).
- Good understanding of email marketing principles, customer journeys, and personalisation.
- Strong analytical skills and the ability to interpret campaign performance metrics.
- Excellent written and verbal communication skills.
- Strong organisation and project management skills, with the ability to manage tasks across multiple brands simultaneously.
- Proactive, curious, and willing to learn from senior team members.
- A collaborative mindset and an interest in customer retention, loyalty, and multi-channel marketing.
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Career Progression
We have built a strong performance and development culture centred around regular feedback, coaching, and career growth.
From the moment you join, you’ll follow a structured development plan designed to support your success and provide a clear pathway for progression within the business.
Interested? APPLY for more information!
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