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CRM Executive
A Little Bit About Us...
Pion is the award-winning platform where audience verification, data ownership, and marketing reach converge. We help 3,500+ brands—including the world's biggest retailers—build lasting loyalty across 10 consumer groups in 100+ territories. Whether it's through Student Beans, Beans iD, or our YMS events, we enable growth without compromise.
At Pion, you'll help us build a smarter, more transparent future for global commerce.
Life at Pion Where People Thrive
At Pion, we're driven by big ideas and bold thinkers.
Our purpose is clear: We make it possible to reward those who shape our world, from Students to Healthcare workers and more. That mission demands diverse perspectives and a culture where everyone belongs.
Our people power everything we do—from innovation to collaboration. We're here to break down barriers and build a space where everyone can grow, learn, and thrive—because affordability starts with empowered people.
Discover our [SHARP values] (link provided) to dive deeper into our culture.
We recognise that while men often apply for jobs when they meet 60% of the requirements, women and those from underrepresented groups tend to only apply when they tick every box—we don’t think you should have to tick every box.
We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria perfectly.
Need adjustments to support you with your application? Just drop us an email at [talent@wearepion.com].
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About The Role
We're seeking a CRM Executive to join our team at Pion.
Responsibilities
- Own and manage the US & ROW promotional calendar, covering email, push notifications, and newsletters, ensuring a strong balance and consistent delivery of campaigns
- Plan, build, and execute all US & ROW CRM communications, including briefing, scheduling, deployment, and performance analysis
- Support targeted campaigns (e.g., Student Beans and other tactical sends) to drive engagement and commercial performance
- Lead the US CRM testing roadmap, running A/B tests, and sharing insights, learnings, and recommendations with wider team stakeholders
- Produce regular performance reporting (weekly and monthly), identifying trends, optimisation opportunities, and future test ideas
- Collaborate closely with CRM and marketing teams, sharing best practices, providing feedback, and contributing to a positive, high-performing team culture
Requirements
What excites us about you:
- Proven experience in a CRM role within a B2C environment (e.g., e-commerce, retail, subscription, or marketplace)
- Experience managing and executing against a CRM marketing calendar
- Hands-on experience planning and executing A/B testing programmes, with a data-driven approach to optimisation
- Strong proficiency using an ESP (e.g., Iterable, Braze, Klaviyo, Mailchimp) to build, deploy, and report on campaigns
- Ability to analyse campaign performance and convert insights into actionable improvements
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Benefits
Life at Pion
Here’s why Pion is a fantastic place to work:
- Competitive salaryuctive pay to reward excellence
- 30 days annual leave, plus bank holidays
- Accredited as a Great Place To Work company in three categories
- Commitment to personal development with coaching workshops and progression plans
- Remote-first working environment: You’re not obligated to come into the office. Choose where you thrive—up to 180 days working from abroad (subject to approval; let’s hope those beach days happen!)
- Flexible working hours: Start between 8 AM–10 AM and finish between 4:30 PM–6:30 PM
- Welfare focus: Includes a monthly wellness allowance, gym memberships, mental health first aiders, a health cash plan, and more
- Exclusive partnership discounts for brands like Google, Apple, GymShark, Domino’s, Uber, and countless others
- £200 work-from-home setup allowance for your home office
Want to explore more? Check out our career site for everything you need to know about starting your journey with Pion.
Note: Due to the high volume of applications, we can only respond to shortlisted candidates. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. For full details on data processing, our Applicant Privacy Notice covers the types of information collected, purposes, and the rights you hold over your data.
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