Burges Salmon LLP
CRM Manager
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CRM Manager
CRM Manager (12-month Fixed-Term Contract)
At Burges Salmon, we are pioneering how we leverage client and relationship data. We’re seeking an experienced CRM Manager to join our firm on a 12-month fixed-term contract and guide the ongoing evolution of InterAction—our comprehensive firm-wide CRM platform—ultimately enabling colleagues to make data-driven decisions and forge stronger-client relationships.
This integral yet high-visibility position is a key pillar of our Strategic CRM Programme, aligned with our broader Digital Enablement Strategy. By collaborating closely with Marketing, Business Development, IT, Data teams and senior leadership, you’ll help shape how CRM technology fuels the firm’s growth, client engagement, and commercial strategy.
With a blend of technical proficiency, stakeholder collaboration, and change leadership, you’ll cultivate a workplace culture where data is reliable, accessible, and instrumental in driving meaningful business progress.
Key Responsibilities
- Lead the continuous optimisation and refinement of InterAction, ensuring the CRM platform fulfils its full potential.
- Drive firm-wide CRM adoption through targeted training, support, and engagement initiatives.
- Partner with Marketing, IT, and Data teams to enhance insights, reporting, and automation.
- Develop advanced dashboards and data-driven solutions that empower measurable business decisions.
- Explore emerging technologies, including AI, to elevate CRM capabilities.
- Influence senior stakeholders and champion best practice integration across all firm operations.
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Requirements
To excel in this role, we’re looking for a candidate with:
- Proven CRM management experience, particularly within a professional services environment.
- Preference or experience with InterAction is a major advantage.
- Strong technical expertise in CRM configuration, optimisation, and reporting.
- Demonstrated ability to drive adoption and spearhead change across diverse organisational stakeholders.
- Data analysis skills—transforming raw data into actionable insights and recommendations.
- Exceptional communication and stakeholder management abilities.
- A collaborative and proactive mindset, with the ability to influence decisions effectively at all levels.
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Why Join Burges Salmon?
This position offers an unparalleled opportunity to contribute directly to strategic decision-making within a firm renowned for Collaboration, Ambition, and Quality. By working collaboratively across the business, you’ll shape the future of our CRM strategy and ensure data drives both client success and the firm’s ongoing growth.
You’ll thrive in a supportive workplace where ideas are valued, expertise is trusted, and contributions yield firm-wide impact. Beyond the rewarding work, Burges Salmon offers:
- Recognition for excellence:
- Five-time recipient of RollOnFriday’s "Best Law Firm to Work At"
- ‘Law Firm of the Year’ at the Legal Business Awards 2025
- ‘Sustainable Business of the Year’ at the Bristol Legal Awards 2025
- Investors in People Platinum accreditation
A full rundown of our benefits and rewards is available on our careers site (Working at Burges Salmon).
How to Apply For a formal application, visit our careers page or contact Katarina Athanasakos ([email protected]).
Closing date: Monday 20th July
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