CRM Manager

Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today. Where we are now: We’ve earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields. In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life-changing impact at scale. Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies, further validation of both our momentum and our ambition. Where we’re going: 2026 is a step-change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you’ll help shape HeliosX into a truly world-leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale. There’s never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality! About the role The CRM Manager will own end-to-end CRM campaign delivery across key customer journeys, helping drive retention and support new product and commercial initiatives. This person will use data, testing, and cross-functional collaboration to build, optimise, and scale campaigns across channels, while bringing the autonomy and judgment needed to manage complex projects and improve CRM performance in a fast-moving environment. Internally this role is levelled at our Junior CRM Manager grade with progression through to Junior CRM Manager > CRM Manager > Senior CRM Manager. What You’ll Be Doing End to End email journey ownership Manage customer journeys using HeliosX Customer Relationship Management tool (Braze). Channels include email, SMS, push & in-app. Devise, implement and report on key CRM initiatives. Optimise and maintain the transactional suite of communications. Data & insight Leverage the available data and segmentation to better understand our customers and identify areas of opportunity. Work closely with Product teams to support projects required to power personalisation and upselling. Continually test and learn to further optimise campaigns (ensuring the right tests are prioritised over volume). Take responsibility for the NPS, surveys and reviews strategy. Team support Keep on top of the latest trends and best practices and support the team’s upskilling. Champion Braze feature adoption - intelligent channels and future feature releases. Data compliance standards and practices. Ensure all email communications follow best practices, including compliance, deliverability, and user engagement. Bridge the gap between data, product, engineering and CRM - to conceptualize how data flows, where it comes from and how to transform it to be useful in comms. Who you are Knowledge & Experience 3+ years experience in a direct-to-customer CRM role Delivering automated CRM lifecycle initiatives from initial strategy through to delivery and analysis Using BI tools to drive insights and actions Technical management of ESP Building complex customer journeys & automations - A/B testings, segmentation and personalisation You are: A data-driven decision maker A technical thinker Commercially astute A particularly effective communicator Analytical and be very comfortable in Excel Creative and someone who thinks outside the box Someone with a can-do attitude and finds alternative solutions when blocked Core Skills: Multitask and work at pace on multiple projects concurrently Work in a fast-paced and often-changing environment Prioritise according to business needs, level of effort and potential return Manage and influence stakeholders across departments and all levels of the organisation Desirable: Strong HTML skills Liquid experience AI usage in CRM Braze experience Why work with us? At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all-star team, here are the other benefits of coming on board: 25 Days Holiday (+ all the usual Bank Holidays) Private health insurance, along with extra dental and eye care cover Pension scheme Enhanced parental leave Cycle-to-work Scheme Electric Car Scheme Free Dermatica and MedExpress products every month, as well as family discounts Home office allowance Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Audible subscription) #LI-Senior #LI-Associate #LI-Hybrid #LI-Remote