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CRM Manager
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Global CRM Manager
£45,000 – £60,000
West London | Hybrid (3 days in the office, 2 days from home)
Our client is an ambitious, founder-led direct-to-consumer brand entering an exciting phase of growth. With a collaborative leadership team, outstanding visibility across the business, and a genuinely social culture, this is an opportunity to make a measurable impact rather than simply manage campaigns. You’ll work alongside senior decision-makers, influence strategy, and join a close-knit team that enjoys celebrating success, sharing ideas, and building something exceptional together.
The Global CRM Manager will take ownership of the entire customer lifecycle strategy, driving engagement, retention, and commercial growth through data-led CRM initiatives across multiple channels while shaping the future direction of customer communications.
Role Highlights
- Own the full CRM calendar from planning through to execution and optimisation
- Develop and enhance automated journeys, customer flows, and lifecycle campaigns
- Build a strategic roadmap for WhatsApp and emerging communication channels
- Analyse performance data to generate insights that improve repeat purchase and customer value
- Support future subscription and loyalty initiatives that strengthen long-term customer relationships
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You Will Need
- Proven CRM experience within a D2C or eCommerce environment
- Strong knowledge of Klaviyo or similar platforms such as Bloomreach, Braze, or Ometria
- Confidence in creating audience segments, testing campaigns, and refining customer journeys
- A commercially minded approach with the ability to translate data into business growth
- Excellent communication skills and the confidence to present ideas and performance insights independently
Why You’ll Love It
- Salary of £45,000–£55,000 with flexibility for exceptional experience up to £60,000
- Hybrid working with three days in a well-connected London office near Paddington
- High levels of autonomy and trust, giving you ownership over your strategy and delivery
- Direct exposure to founders and senior leadership with opportunities to influence business decisions
- Join a friendly, sociable, and supportive team where collaboration and personality are valued as highly as performance
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This is an ideal opportunity for a commercially driven Global CRM Manager who enjoys combining creativity with analytics and wants to play a key role in shaping customer retention strategy for a rapidly growing consumer brand. Whether you're optimising customer journeys, identifying new audience opportunities, or introducing innovative channels, your work will directly contribute to business growth and customer loyalty.
Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates.
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