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CRM Manager
CRM Manager
London, hybrid working | £42,000 to £60,000
This is an opportunity to join a high-performing digital growth consultancy in a client-facing CRM role that blends strategy, insight, and delivery. You will take ownership of end-to-end CRM projects, working closely with well-known brands to drive measurable impact while developing your strategic capability and client leadership skills.
The Company
They are a fast-growing digital agency recognised for delivering data-led CRM and growth strategies for leading consumer and media brands. With a strong reputation for insight-driven work, they partner closely with clients to optimise customer engagement and long-term value.
The Role
- Lead CRM programmes across multiple client accounts, balancing strategic thinking with hands-on delivery.
- Develop multi-channel CRM strategies aligned to client objectives and commercial outcomes.
- Manage and optimise email, push, and SMS campaigns, including segmentation and automated journeys.
- Analyse campaign performance and translate insights into clear recommendations.
- Conduct audits of existing CRM activity to identify opportunities for improvement.
- Advise clients on best practice across CRM, data, and marketing technology.
- Support CRM platform implementation and migration projects.
- Build strong relationships with senior stakeholders and contribute to account growth.
- Collaborate with cross-functional teams, including CRO specialists, to deliver integrated solutions.
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Your Skills & Experience
- Strong commercial experience in CRM within an agency, consultancy, or high-growth environment.
- Ability to work across CRM strategy as well as execute campaigns.
- Confident in client-facing environments, with strong communication and presentation skills.
- Experience working with CRM or marketing automation platforms.
- Solid understanding of multi-channel CRM principles.
- Analytical mindset with the ability to use data to inform decisions and strategy.
- Proactive, collaborative approach with the ability to manage projects independently.
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What They Offer
- Competitive salary between £42,000 and £60,000.
- Hybrid working model with a central London office.
- Opportunity to work with high-profile brands across varied industries.
- Clear progression pathways within a growing CRM and CRO function.
- Supportive, collaborative team culture with strong focus on development.
How to Apply
Please apply with your CV to be considered for this CRM Manager opportunity in London.
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