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CRM Manager
CRM Manager – Career Spotlight
At loveholidays – we trailblaze together. We’re on a mission to open the world to everyone, giving customers unlimited choice, unmatched ease, and unmissable value for their next getaway. Our team drives this mission as our customers’ personal holiday experts—the smart way to get away.
We’re transforming travel technology with progressive innovation. Within our Commercial and Support teams, you’ll find a role where you can accelerate your career, seek learning opportunities, and shape the business strategy to hit our shared goals—all while being part of an international community of collaborative and passionate teams.
The Impact You’ll Have
As CRM Manager, you’ll lead innovation in how we engage with millions of travelers. You’ll balance deep technical engagement with long-term responsibility, driving:
- Campaign delivery optimisation and journey performance
- Data-informed decision-making toward a unified customer experience engine
- AI-driven workflows and advanced lifecycle orchestration for seamless interactions across app, web, and marketing
You’ll join a team seeking a proven operator able to:
- Turn ideas into live journeys with autonomy and agility
- Empower real-time adjustments to campaigns and customer flows
- Champion process automation and efficiency
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Your Day-to-Day Responsibilities
Box your vision into reality by:
- Designing, managing, and refining automated multi-channel journeys with branching logic, API triggers, and real-time data
- Eliminating manual bottlenecks through AI-assisted workflows (e.g., n8n/Codex integration)
- Optimising CRM tool performance (e.g., Braze) using segmentation, personalisation (Liquid logic), and predictive scoring
- Building future-proof QA processes to ensure error-free execution
- Collaborating across Marketing, Product, and Engineering to deliver seamless, hyper-personalised journeys from search to booking
- Leveraging Looker/Tableau to build reports, track key metrics, and refine campaigns
Your Skillset
The ideal candidate: ✖ Thrives as a self-starter, taking ownership of full execution —from discovery to delivery ✖ Excels in high-growth environments, moving quickly from concept to live projects ✖ Fixes problems proactively (e.g., automating tasks, implementing analytics) ✖ Data-savvy (experience with Looker, Tableau, or SQL) ✖ ** CRM savvy** with hands-on experience in Braze/Liquid logic, segmentation, and propensity scoring ✖ Translates performance dashboards into actionable strategies
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Bonus:[ ]
- Experience in multi-market CRM (e.g., managing localisation, GDPR, or currency intricacies)
- Familiarity with workflow automation (e.g., n8n)
- Hands-on-development in Liquid logic/personalisation
- Background in AI tooling or travel technology (e.g., marketplace platforms)
The Interview Journey
🔹 Initial discussion with Recruitment (20 mins) 🔹 Technical assessment with the Head of CRM (45 mins) 🔹 30-minute in-depth presentation (followed by a 30-min panel interview with VP of Performance Marketing and People Lead)
Perks & Benefits
At loveholidays, we reward our team’s contributions to growth and creativity:
💼 5% company pension contribution 🎓 Personalised learning opportunities (dedicated training budget) 🏒 Holiday perks (25-30 paid days/year*, with buy/sell options) 🚲 Cycle to Work Scheme, season ticket loan, eye care vouchers Increases to 30 days after 5+ years of service.
A culture that empowers you to disrupt, innovate, and thrive—because at loveholidays, each perspective matters. Join us, and shape travel with the next generation of ambitious thinkers.
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Jessica, London
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