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CRM Manager
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CRM Manager
£50,000 – £60,000 + bonus
London (Moorgate) | Hybrid
We are working with a high-growth, private equity–backed digital marketplace that is redefining how consumers connect with trusted service providers. Following sustained investment and strong commercial performance, the business is expanding its customer engagement function to support the next phase of growth. This CRM Manager position offers a unique opportunity to take ownership of lifecycle marketing strategy within a platform used by millions, driving meaningful improvements in engagement, retention, and long-term customer value.
The CRM Manager will lead the development and optimisation of lifecycle marketing initiatives that influence customer behaviour across the full user journey.
Role Highlights
- Design and deliver multi-channel CRM campaigns across email, push, and in-app messaging
- Drive customer activation and retention through behavioural segmentation strategies
- Own and execute A/B testing programmes to improve engagement and conversion rates
- Analyse performance data to link CRM activity with revenue and retention outcomes
- Collaborate cross-functionally with Product, Data, and Marketing teams to embed CRM into growth plans
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You Will Need
- Hands-on experience with CRM platforms such as Braze or similar tools
- Background in lifecycle, CRM, or growth marketing within a digital or marketplace business
- Strong analytical capability, with the ability to connect campaign performance to commercial impact
- Experience building scalable CRM processes and automated customer journeys
- A proactive approach with the ability to manage priorities in a fast-paced environment
Why You’ll Love It
- £50k–£60k salary plus performance-based bonus and equity
- Hybrid working with a central London office
- High-visibility role with genuine ownership and progression opportunities
- Exposure to a data-led, product-focused growth environment
- Backing from a globally recognised investor supporting long-term scale
- Opportunity to influence millions of customer interactions annually
- Collaborative culture with ambitious leadership and clear direction
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Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.
Due to a high number of applicants, we are only able to respond to successful candidates.
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