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CRM Manager
At Teya
Welcome! We're Teya — a payment and software service provider, headquartered in London, serving small, local businesses across Europe. Founded in 2019, we create easy-to-use, integrated tools that empower our members to accept payments and drive business performance.
Why Teya?
At Teya, we believe small, local businesses are the lifeblood of our communities. We’re here because we think:
- The level playing field isn’t balanced—small businesses shouldn’t be at a disadvantage.
- Banks and legacy service providers often make things unnecessarily difficult for them.
- The best technology and service shouldn’t be restricted to those with the biggest headquarters.
We exist to fight for a future where small, local businesses can thrive. Join us in building a better community.
Come be part of our story.
The Opportunity
We’re looking for exceptional talent who can hit the ground running in a high-energy, mission-driven environment. You’ll have the chance to:
✔ Create real impact in a culture that values growth, learning, and close-knit collaboration ✔ Join a team that’s committed to changing how small businesses operate ✔ Enjoy comprehensive benefits (see below) and the freedom to shape the work you do
Your Mission
In the CRM Manager role, your mission is to increase customer lifetime value by:
- Designing and optimising our direct customer communications across email, WhatsApp, SMS, and our customer-facing applications
- Partnering with cross-functional teams across Owned Growth, Global Operations, Sales, and Product to drive measurable business impact
Your Team
You’ll be part of the Owned Growth team, a function within Global Operations, reporting to the Head of Owned Growth. This team sets the direction for 9 market-specific operations, creating tailored communications, content, and experiences that:
- Connect to merchant needs
- Convert leads into customers
- Engage members through their full lifecycle—from acquisition to loyalty & retention
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Your Role
As CRM Manager, you will:
Strategy & Design
📌 Help evolve our CRM strategy—focusing on segmentation, personalisation, analytics, and cross-channel synchronisation (WhatsApp, SMS, in-app banners, push notifications, dynamic content cards) 📌 Own and drive CRM strategy for one or more key products or lifecycle stages, ensuring accountability for performance & iterations in-personalisation
Campaign Execution
📌 Plan, design, and manage campaigns in Braze, including:
- Building workflows
- Running A/B tests
- Analysing email performance
- Optimising campaigns based on data insights
Product & Activation
📌 Support launching new products/features and activating CRM campaigns, including:
- Cross-selling Business Accounts, Cash Advances, and E-POS 📌 Retarget/engage leads from performance marketing (e.g., with lead nurturing or closed lost campaigns)
Data-Driven Experiments
📌 Work with data analysts to design and launch experimental campaigns that drive:
- Activation & adoption
- Increased usage
- Customer retention
Community & Empathy-Driven Improvement
📌 Build empathy for our member community by collating qualitative insights 📌 Collaborate on high-quality case studies & marketing content
Your Story (Experience & Requirements)
You’ll need 5+ years’ experience in CRM, with a proven ability to:
🔹 Drive measurable business growth through campaigns & strategy. 🔹 Lead CRM for product areas or lifecycle stages, aligning efforts with overall commercial objectives. 🔹 Be fluent in CRM tools like Braze (journey-building, segmentation, personalisation). 🔹 Have strong copywriting skills with a design-savvy mindset for communications. 🔹 Be analytics-savvy, connecting CRM performance to broader KPIs. 🔹 Mentor teams, raising campaign and process standards. 🔹 Work strategically but act decisively, collaborating with product, data, and content teams. 🔹 Handle multichannel campaign execution efficiently, managing quick iterations. 🔹 Be a connector across teams and communicate clearly to various stakeholders. 🔹 Have a growth mindset, loving the idea of learning fast in a dynamic environment.
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⚠ Located in London: Must be able to work 3+ days per week in our new HQ in Central London.
The Perks (Because You Deserve It)
At Teya, we don’t just offer a job—we offer a supportive, high-energy, mission-driven set of perks:
⚡ Wellness Support – Through WellHub:
- Free access to +1,500 UK gyms
- On-demand 1:1 therapy & meditation sessions
- Digital fitness and nutrition tools
🏢 Modern HQ Location – Our ‘House of Teya’ sits an easy bike ride from the office (see below).
🚲 Cycle-to-Work Benefits – Save £1,500+ annually with a gym bike or allowances up to £5,000.
🚴 Free Brompton Bikes – Rent a ‘Teya Lime’ Brompton from our HQ.
✅ Health & Safety Nets:
- Private medical insurance
- Income protection
- Life insurance
- Pension scheme
🌍 Time Off & Growth:
- 25 days annual leave (+ bank holidays)
- Travel opportunities between our European offices
- Merchant experiences hosted from HQ
🍏 Cultural Touches:
- Constant supply of healthy office snacks & drinks
- Flexible hours, as long as it suits you and your team.
Our Values (Inclusion & Growth)
Teya is firmly committed to being inclusive, equal-opportunity workplace.
✨ Why we do this: We believe diverse teams deliver stronger results, better ideas, and create happier workplaces for everyone.
✅ What we do: We encourage reasonable adjustments throughout the hiring process—whether for interviews, assessments, or application differences.
If you require accommodations at any stage, let us know—we want you to feel supported every step of the way.
Don’t just run a business—do good with Teya.
Join a team determined to help small businesses thrive. Apply today and let’s build together.
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Jessica, London
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