Talent Frame
CRM Manager - Top UK Law Firm - 12 month FTC
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We have partnered with a leading UK Law Firm as they look to hire a CRM Manager on a 12 month FTC, based in Bristol. The CRM Manager will support the optimisation and development of the firm-wide CRM platform, facilitating smarter decision-making and stronger client relationships through data-driven insights.
Responsibilities
- Lead the continuous enhancement and optimisation of the firm’s CRM platform, ensuring it meets evolving business needs.
- Drive adoption across the firm through tailored training, ongoing support, and stakeholder engagement.
- Collaborate with teams including Marketing, IT, and Data to improve insights, automate processes, and improve reporting capabilities.
- Develop dashboards and solutions that deliver actionable intelligence to support strategic decisions.
- Explore emerging technologies, such as AI, to enhance CRM functionality and usability.
- Influence senior stakeholders to embed best practices, ensuring consistent and effective use of the CRM system.
- Facilitate a culture of trusted, accessible data that underpins operational improvements and client engagement.
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Experience required
- Proven experience managing CRM platforms within professional services or similar environments.
- Preferably experience of working with InterAction but open to experience of other similar CRM programmes.
- Technical skills in CRM configuration, optimisation, reporting, and automation.
- Experience leading organisation-wide adoption and change initiatives.
- Ability to translate data into actionable insights and strategic recommendations.
- Excellent communication skills with the ability to manage relationships and influence stakeholders at all levels.
- Collaborative in approach, proactive in problem-solving, and committed to delivering results.
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Talent Frame are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
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