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CRM Specialist
Role:
CRM Specialist
Contract:
12 Month Fixed-Term Contract (FTC) / Secondment
Location:
Nottingham, Beeston – 5 days on-site
Recruitment Partner:
Shannon Linton
About the Role
Are you ready to make a real impact? Join Boots as a CRM Specialist within our dynamic Marketing team in Nottingham, Beeston. Here, you’ll develop personalised marketing plans and manage impactful communications that resonate with our customers.
At Boots, we believe in building a brilliant environment for our people, empowering you to make a difference every day. You’ll collaborate with a diverse range of internal and external stakeholders, ensuring our customer communications are not only effective but drive real commercial results.
Reporting to the CRM Manager, you’ll work cross-functionally with internal and external stakeholders to deliver the best customer communications while driving real commercial results.
Key Responsibilities
- Create, own, and deliver the CRM plan and incentives
- Collaborate with the wider marketing team to respond to briefs based on business objectives
- Review and analyse commercial and customer impact to identify opportunities
- Assign KPIs and optimise customer journeys based on results
- Work with the Customer Marketing team to enhance the total customer experience
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Requirements
Must-Haves:
- Background in marketing, ideally with CRM, digital, or printed communications experience
- A creative mindset with a customer-first and analytical approach
- Excellent relationship-building, organisational, and communication skills
- Flexibility and a willingness to contribute to various projects
Nice to Have:
- Experience in data analysis and customer segmentation
- Familiarity with marketing automation tools
Career Growth at Boots
At Boots, we’re committed to your growth. You’ll have access to various career development routes, allowing you to shape your future while making a meaningful impact on our customers and colleagues.
Rewards and Benefits
- Boots Retirement Savings Plan (up to 6% company contribution)
- Discretionary annual bonus
- Generous employee discounts for you and a family member
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including:
- Options to buy additional holiday
- Discounted gym membership
- Life assurance
- Activity passes
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
- Additional benefits via MyBoosts – exclusive discounts and wellbeing support
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About Us
At Boots, we're proud to be an equal opportunity employer, dedicated to creating a workplace where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive.
Next Steps
If you apply, our team will be in touch to let you know the outcome or arrange next steps. Where roles are advertised as full-time, we welcome discussions on part-time and job share options.
If you require additional support throughout the application or interview process, we’re happy to provide reasonable adjustments to ensure you can perform at your best.
Boots is a Ban the Box employer and assesses the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon. Be brilliant with Boots.
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