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CRO & AI Experimentation Engineer (Contract)
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CRO & AI Experimentation Engineer (Contract)
Agency - Telco Client
Location: London
Rate: £400-£440 per day - Onside IR35
This is a unique opportunity to shape how AI-powered customer experiences are tested and deployed at scale. Working within a leading digital agency environment on behalf of a major telco client, you will help define and deliver experimentation frameworks for a new generation of AI products, ensuring innovation improves customer outcomes and commercial performance.
The Company
They are a well-established data, digital and customer experience consultancy that partners with large enterprise organisations to deliver experimentation, optimisation and AI-driven transformation programmes. As AI products become a larger part of the customer journey, they are investing in robust experimentation practices to ensure new features deliver measurable value. This engagement sits at the forefront of AI experimentation, product optimisation and customer experience.
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The Role and Deliverables
- Lead the hands-on delivery of experimentation programmes for AI-powered customer products and features
- Design, build and implement testing frameworks for conversational AI, recommendation engines and other AI-driven experiences
- Manage controlled feature rollouts using LaunchDarkly or a similar feature-flagging platform, ensuring customer experience and conversion performance are protected
- Define experiment design, audience targeting and success metrics to assess the commercial impact of AI product changes
- Instrument experiments, tracking and event schemas to capture meaningful behavioural and performance data
- Work closely with product, analytics and delivery teams to evaluate AI variants, customer journeys and feature performance in production environments
Your Skills & Experience
- Strong hands-on experience designing and running experiments in live production environments
- Practical experience with LaunchDarkly or a comparable feature-flagging platform
- Expertise using experimentation and optimisation platforms such as Adobe Target, Optimizely or similar
- Experience rolling out digital products or features through a structured experimentation process
- Ability to evaluate the impact of customer-facing features on conversion, engagement and commercial outcomes
- Experience implementing analytics tracking, event instrumentation and experiment measurement frameworks
- Comfortable working with AI-powered products, conversational experiences, recommendation engines or LLM-driven features
- Strong understanding of CRO principles alongside product experimentation methodologies
- Ability to think strategically about how AI changes traditional experimentation approaches and customer journeys
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How to Apply
If you have a background in CRO, product experimentation or growth engineering and are excited by the challenge of measuring and optimising AI-powered customer experiences, please apply with your CV.
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