Succeed Recruitment Solutions
Cruise Customer Support Executive
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We have a fantastic opportunity for customer-focused and highly organised travel and cruise industry professionals to be part of our award-winning client’s Online Customer Support team.
Joining as a Cruise Customer Support Executive, this home-based role combines administration and customer service duties, with the core objective to provide daily support to our client's online customers, assisting them with post-booking queries and completing other administrative tasks related to online bookings.
Previous customer service gained within the cruise and travel sector is essential for this position, along with excellent communication skills and attention to detail.
In return, our client can offer a competitive starting salary of £26,089 and excellent travel industry benefits.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Role of Cruise Customer Support Executive:
- Answer and process queries from customers for our client's online brand, via phone, email, and any other channel used in the future
- Liaise with customers for post-booking questions, assistance & customer service issues
- Delivering the highest standards of service every time
- Process and action where relevant, incoming emails from external suppliers
- Ensure bookings with overdue balances are chased and cancelled before any charges
- Ensure bookings are loaded correctly across our booking systems and the cruise lines
- Meet & surpass objectives set by the Line Manager
- Other ad hoc tasks as and when required
- Assist other areas of the business, as and when deemed necessary
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Skills required for the role:
- Excellent Travel and Cruise industry knowledge - essential
- Service orientated and customer focused
- Excellent problem resolution skills
- Positive attitude
- Organised, self-motivated and proactive
- Excellent attention to detail
- Confident people person, with excellent communication skills
If you’re interested in learning more about this Cruise Customer Support Executive role, please press the apply online button now!
Not for you? Then please visit our website to view the other exciting roles we have available.
Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location