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Job Description
Role Overview:
The Key Accounts Support & Supply Chain / CSL Rep is a critical interface between the business and key customers, ensuring end-to-end coordination of a team handling demand planning, commercialization, and sales support processes.
This role also serves as the first point of contact for key accounts and is responsible for aligning internal teams with Customer needs to enable successful product launches and ongoing Supply Chain excellence in the delivery of food service products.
Key Responsibilities
Customer Engagement & Commercialisation
- Act as the primary point of contact for assigned key accounts, managing all communications related to Supply Chain, Order fulfilment, commercialisation, provide Sales Support to the commercial team and Sales demand planning.
- Support and coordinate the commercialisation process for new product launches and range extensions, ensuring alignment across internal stakeholders and external partners also in liaison with the Customer and commercial team as needed.
Demand Planning & S&OP
- Own and manage the Commercialization and Sales support process for key customers as needed, attend meetings with Customers and the Sales team, whilst also ensuring accurate forecasts are maintained and sales demand is regularly reviewed and translated into accurate demand plans and adjusted as needed.
- Liaise directly with Customers on Sales, forecasts, promotional plans, and demand fluctuations to maintain high service levels.
- Participate and provide data for the weekly Sales & Operations Planning (S&OP) as needed meetings both internally and with the customer, ensuring cross-functional alignment on forecast, supply, inventory, and capacity.
- Work closely with Production planning teams, Site teams, and Customer service & Logistics to translate demand signals into production and supply plans, achieving OTIF targets.
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Cross-Functional Collaboration
- Interface daily with Commercial teams, CD&D, production sites, CSL reps (Walden, Stoke, Hereford), and 3PL & operations to ensure execution of agreed plans.
- Partner with the Imports/Exports teams to align supply chain activities and ensure order fulfilment.
- Work with CD&D/Technical teams to ensure accurate data flow and product information during launches and ongoing supply.
Continuous Improvement & Reporting
- Monitor service performance, OTIF, stock levels, forecast accuracy, and order fulfilment KPIs for key customers.
- Identify and resolve supply issues in real time, escalating when required to ensure customer satisfaction.
- Contribute to continuous improvement initiatives within the demand planning and customer support processes.
Key Skills And Attributes
- Strong understanding of Supply Chain principles, especially demand planning and S&OP, Customer service and Logistics.
- Excellent communication and relationship management skills.
- Highly organised with strong coordination capabilities.
- Analytical mindset in particular with attention to forecasting/demand plan accuracy and issue resolution.
- Proactive, solutions-oriented, and resilient in a fast-paced environment.
Experience & Qualifications
- 5+ years of experience in a Supply Chain, demand planning, or key account coordination role (preferably within FMCG or foodservice sector) ideally with also understanding of imports/export logistics and trade compliance aspects.
- Familiarity with commercialisation processes and product lifecycle management.
- Experience in managing a team in similar field.
- Proficiency in planning software (e.g., SAP, Navision, D365, Excel, forecasting tools).
- Degree in Supply Chain, Business, or related field preferred.
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#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Culture, Engagement & Inclusion | ADM.
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.
Req/Job ID
110153BR
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