How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Family: Customer_Services_Management
Job Sub Family: Financial_and_Cash_Services
GCB Grade: 8
Guidance Notes
This job profile provides a broad overview of the Job Teller (Type 1) RBWM and is not intended to exhaustively describe the job.
Job Profile
A branch-based customer-facing role providing the first point of contact for HSBC customers, responsible for providing a high-quality, personalised, friendly, efficient, and customer-driven service by proactively identifying and addressing simple customer needs. Primary responsibility is to service the customer base by handling cash withdrawals and deposits. Treating customers fairly is at the heart of everything they do with a high level of energy and driven to achieve challenging targets. Deliver consistently excellent customer experience and encourage customers to use direct channels where appropriate.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Listed below are the outcomes performed by this role that directly align with key business goals. All performance should be in support of achieving these outcomes.
- Deliver Service Excellence and Efficiency
- Protect the Bank
- Promote and deliver Multi-Channel Engagement
- Support the Branch and Identify Customer Opportunities
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions, or neurodivergent candidates who meet the minimum criteria for the role.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills