Flight Centre
CT Customer Success Consultant - London, United Kingdom
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Corporate Traveller - Customer Success Consultant
About Corporate Traveller
At Corporate Traveller, we’re committed to elevating business travel to new heights. A key division of the Flight Centre Travel Group (FCTG), we are one of FCTG’s most successful brands globally. Our mission is to deliver a seamless, faster, and simpler travel experience while providing genuine value to decision-makers, travellers, and bookers.
With our expert technology suite and unrivalled service, we combine personalised local expertise with FCTG’s expansive choice and cost-saving benefits. Ambition drives us—we pursue excellence for ourselves and our clients, enabling growth and exceeding goals. Together, we believe in collective potential and strive to push boundaries.
About You
As a Customer Success Consultant, your role will drive customer profitability, retention, and growth, contributing to new business wins and maximising revenue. Your key responsibilities will include:
- Ensuring the adoption of Corporate Traveller across your portfolio of key clients.
- Maintaining a close relationship with decision-makers to showcase the brand’s value.
- Reviewing client business needs and increasing service utilisation to optimise revenue outcomes.
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You will act as a trusted advisor, helping clients realise the total benefit of your solution through strategic engagement and service personalisation.
Qualifications
- Proven experience in customer/account management with tangible results.
- Exceptional ability to articulate product, service, and value propositions clearly and compellingly to clients.
What’s in it for You?
- Exclusive Industry Discounts – Enjoy global travel perks through FCTG’s in-house team.
- Career Development Opportunities – Support and training options with Flight Centre Travel Group’s global network across 30+ brands.
- Vibrant Culture & Social Recognition – Participate in monthly awards nights, global conferences, and end-of-financial-year celebratory events.
- active Hour – Dedicate one hour per week to personal wellness or fitness activities.
- Bronze-Level Health Cash Plan – Access to dental, optical, and chiropractic reimbursements.
- Monthly Health & Wellbeing Challenges – Engage in corporate wellness initiatives.
- Financial Wellbeing Support – Benefit from expert mortgage advice, regulated guidance, and professional money coaching.
- Additional perks include company-matched charitable donations, share options, an electric vehicle (EV) scheme, and salary sacrifice benefits.
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Our Commitment to You
Flight Centre Travel Group embraces an equitable and inclusive workplace culture. We champion respect, dignity, and opportunity for all employees, and value a diverse society within our organisation.
If you require accommodations during recruitment or onboarding, we are here to support you. Please contact our Recruitment Team at RecruitmentUK@flightcentre.co.uk if you need assistance. #LI-CS2 #CTUK #LI-Hybrid
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