BIE Executive
Culture and Capability Lead
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Culture and Capability Lead
Culture & Capability Lead
We're partnering with a leading UK Financial Services organisation to appoint a Culture & Capability Lead—a high-visibility leadership role reporting directly to the COO and responsible for driving colleague engagement, leadership development, workforce capability, and cultural transformation across a large Operations function (largely contact centre).
This is a fantastic opportunity to lead and influence at a strategic level, shaping the future workforce agenda for a business that genuinely puts customers and colleagues at the heart of everything it does. You'll also take responsibility for implementing these initiatives and tracking their impact.
Leading a specialist Learning & Development function, you will be responsible for creating and delivering a culture and capability strategy that enables operational excellence, strengthens leadership capability, and ensures the organisation has the skills needed to meet future customer and business demands.
Working closely with Executive and Senior Leadership teams, you'll drive strategic workforce planning, capability development, colleague engagement initiatives, and learning programmes that make a measurable impact across the business.
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Key Responsibilities
- Develop and deliver the Culture & Capability strategy for the operations division.
- Lead strategic workforce planning, capability planning, and future skills development.
- Drive colleague engagement and Great Place to Work initiatives.
- Build leadership capability through coaching, development frameworks, and talent programmes.
- Lead cross-skilling, multi-skilling, and workforce resilience programmes.
- Ensure robust learning, competency, and development frameworks are in place.
- Manage and optimise training and development budgets.
- Partner with senior stakeholders to deliver large-scale transformation and organisational change.
- Use data and insight to measure impact, identify trends, and support strategic decision-making.
Requirements
As the successful applicant, you will demonstrate:
- Significant experience leading Culture, Capability, Learning & Development, Organisational Development, or Workforce Planning functions.
- Strong Financial Services experience, ideally within pensions, insurance, wealth management, banking, or regulated customer operations environments — essential.
- A track record of delivering organisational transformation and capability strategies.
- Experience working with Executive stakeholders and influencing at a senior leadership level.
- Expertise in colleague engagement, leadership development, and workforce capability programmes.
- Ability to do the thinking and doing—this is a hands-on role.
- Strong data-led decision-making skills.
- Experience leading and developing high-performing teams.
- Knowledge of regulatory frameworks including Consumer Duty, FSCS, SMCR, and PASA.
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Additional Information
- 6-month Fixed-Term Contract (FTC)
- Hybrid working – 3 days a week in a southern home counties office.
- ASAP start
- Competitive salary (dependent on experience) + bonus
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