Senedd
Culture and Capability Support Officer
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Purpose of the post:
To provide high‑quality operational and coordination support for learning and capability activity, enabling effective delivery through accurate administration, use of digital tools and responsive customer support. The role supports efficiency, data quality and service delivery, working under the direction of the EO and within established processes.
About the role:
The Capability & Learning Support Officer provides practical support to the Culture & Capability team, ensuring learning activity runs smoothly and that records, systems and enquiries are managed accurately and professionally. The role increasingly uses digital and AI‑supported tools to improve efficiency and consistency, while remaining focused on delivery support rather than decision‑making or oversight. This role reports to the Culture & Capability Operations Officer.
Welsh language criteria:
The language skills for this post have been assessed as follows:
- Listening: Understand discussions and instructions even on unfamiliar topics. (Level 4)
- Speaking: Able to speak and engage in discussion at length, confidently and without prompting. (Level 4)
- Reading: Understand correspondence, newspaper articles and reports aimed at fluent Welsh speakers. (Level 4)
- Writing: Able to write different types of texts in styles that are appropriate to the reader in mind. (Level 4)
These skills will be assessed as part of the selection process. For further information on the Welsh language levels, please visit our website.
Job Specific skills and Competencies:
This section states which skills and experience are deemed to be essential for this role, and also which are considered desirable. You should refer to these in your application form.
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Job Specific criteria:
- Strong administrative and organisational skills.
- High attention to detail and accuracy.
- Ability to manage routine tasks effectively and meet deadlines.
- Confidence using digital tools and systems.
Desirable criteria:
The following qualities are not essential for this particular post but have been deemed as desirable. These will only be taken into account in the event of two (or more) candidates acquiring the same score at either application or interview stage.
- Experience supporting learning, HR or service delivery teams.
- Experience working with administrative or finance systems.
Diben y swydd:
Darparu cymorth gweithredu a chydlynu o safon uchel ar gyfer gweithgarwch ym maes dysgu a gallu, gan hwyluso cyflawni effeithiol drwy weinyddu cywir, defnyddio offer digidol a darparu cymorth sy’n ymatebol i gwsmeriaid. Bydd deiliad y swydd yn cefnogi effeithlonrwydd, ansawdd data a’r broses o ddarparu gwasanaethau, gan weithio o dan gyfarwyddyd y Swyddog Gweithredol ac o fewn prosesau sefydledig.
Gwybodaeth am y rôl:
Bydd y Swyddog Cymorth Gallu a Diwylliant yn darparu cymorth ymarferol i'r tîm Gallu a Diwylliant, gan sicrhau bod gweithgarwch dysgu yn cael ei gynnal yn ddidrafferth a bod cofnodion, systemau ac ymholiadau yn cael eu rheoli'n gywir ac yn broffesiynol. Bydd deiliad y swydd yn defnyddio offer digidol a deallusrwydd artiffisial yn gynyddol, gyda’r nod o wella effeithlonrwydd a chysondeb, a chan barhau i ganolbwyntio ar gymorth cyflawni yn hytrach na gwneud penderfyniadau neu oruchwylio. Bydd deiliad y swydd hon yn adrodd i'r Swyddog Gweithrediadau Gallu a Diwylliant.
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Meini prawf o ran y Gymraeg:
Mae’r sgiliau ieithyddol ar gyfer y swydd hon wedi’u hasesu fel a ganlyn:
- Gwrando: Yn deall trafodaethau a chyfarwyddiadau, hyd yn oed ynglŷn â phynciau anghyfarwydd. (Lefel 4)
- Siarad: Yn gallu siarad a chymryd rhan mewn trafodaeth am gyfnod hir, yn hyderus a heb anogaeth. (Lefel 4)
- Darllen: Yn deall gohebiaeth, erthyglau papur newydd ac adroddiadau wedi'u hanelu at siaradwyr Cymraeg rhugl. (Lefel 4)
- Ysgrifennu: Yn gallu ysgrifennu gwahanol fathau o destunau mewn arddulliau sy'n briodol i'r darllenydd sydd mewn golwg. (Lefel 4)
Caiff y sgiliau hyn eu hasesu fel rhan o’r broses ddethol. I gael rhagor o wybodaeth am y lefelau gallu o ran y Gymraeg, ewch i'n gwefan.
Sgiliau a chymwyseddau penodol i'r swydd:
Mae’r adran hon yn nodi'r profiad a’r sgiliau yr ystyrir eu bod yn hanfodol ar gyfer y swydd hon, a’r rhai yr ystyrir eu bod hefyd yn ddymunol. Dylech gyfeirio at y rhain yn eich ffurflen gais.
Meini prawf penodol i’r swydd:
- Sgiliau gweinyddu a threfnu cryf.
- Lefel uchel o sylw i fanylion a chywirdeb.
- Y gallu i reoli tasgau arferol yn effeithiol a bodloni terfynau amser.
- Hyder wrth ddefnyddio offer a systemau digidol.
Meini prawf dymunol:
Nid yw'r rhinweddau a ganlyn yn hanfodol ar gyfer y swydd benodol hon, ond ystyrir eu bod yn ddymunol. Dim ond os bydd dau (neu ragor) o ymgeiswyr yn cael yr un sgôr am eu cais neu mewn cyfweliad y caiff y rhain eu hystyried.
- Profiad o gefnogi timau dysgu, timau Adnoddau Dynol neu dimau sy’n darparu gwasanaethau.
- Profiad o weithio gyda systemau gweinyddol neu gyllidol.
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