Selfridges
Custodian - Safe Deposit (Full Time)
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Job Introduction
To provide extraordinary customer service to all Safe Deposit customers and visitors by living the Selfridges values and ensure all customers receive the appropriate welcome and information in a secure and discreet environment.
As a Safe Deposit Custodian You Will
- Deliver an extraordinary experience for all customers
- Tailor the service to individual needs without compromising laws or policies
- Apply the necessary discretion and professionalism to any given situation
- Be aware of all additional services that are on offer and seek to deliver those when appropriate
- Use initiative and take responsibility to make decisions
- Work diligently to adhere to strict compliance policies and procedures to minimize risk to the customer and the business
- Offer tailored advice according to clients needs (i.e. suggesting appropriate Safe Deposit box size)
- Be knowledgeable of our competitors and their policies and services.
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A Bit About You
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- Use confidence to communicate with the team openly and with clarity
- Gain trust and loyalty from customers easily – building strong customer relationships
- Develop good working relationships with team members – a team player
- Evaluate issues / requests and acts accordingly knowing when to escalate to a member of the management team
- Display confidence and initiative when dealing with customers.
- Communicate clearly with customers, team members, and managers
Selfridges
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