TPG Ltd
Customer Account Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
CUSTOMER ACCOUNT ADVISOR
Scanlans Property Management
£24,800 - £26,800
Office Based - Manchester
Role Overview
You will play a key role in supporting customers and recovering service charge debts efficiently across a large, varied portfolio. Balancing empathetic service with firm credit control, you will manage the full lifecycle of the Sales Ledger to keep accounts accurate, queries resolved and payments on track.
Working closely with Property Managers, Finance and external partners, you will spot issues early, communicate clearly with residents and organisations, and escalate appropriately when needed. Your proactive reporting and collaborative approach will help drive portfolio performance while maintaining positive customer relationships.
In this office-based role, you will bring structure, pace, and clarity to every interaction, tailoring your approach to each situation while following process and safeguarding compliance.
ROLE EXPECTATIONS
You will spend most of your day on the phone and email, agreeing payment plans, progressing arrears, and resolving queries to keep accounts current. You will work through reminder cycles, monitor aged debt, and collaborate with colleagues to remove blockers to payment. You will balance empathy with firmness and document every step clearly.
What Success Looks Like
- Noticeable, sustained reduction in aged debt with clear action plans for higher-risk accounts.
- Queries resolved quickly and accurately, minimizing repeat contact and improving satisfaction.
- Accurate, timely reporting that flags trends, risks, and recommended actions to the Property Team.
- Strong relationships with internal stakeholders that accelerate dispute resolution and payment.
- Process-driven reminders and escalations executed on time with well-documented case notes.
- Consistent compliance with policies and procedures, including appropriate legal escalation.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
How You'll Spend Most Of Your Time
- Calling and emailing customers to agree payment plans, chase arrears, and resolve issues.
- Working through cyclical reminder letters, statements, and formal escalations in line with process.
- Monitoring and reporting on aged debt, highlighting priority cases, and proposing next steps.
- Investigating and coordinating the resolution of disputes with internal teams to enable payment.
- Maintaining accurate Sales Ledger records, notes, and documentation for every account.
- Liaising with external partners such as solicitors to progress legal action where appropriate.
Who This Role Is For
- You are calm, professional, and customer-focused, with the confidence to hold firm, fair conversations.
- You are organized and process-driven, comfortable managing a high-volume, time-sensitive workload.
- You communicate clearly in writing and by phone, adapting your tone to the situation.
- You enjoy problem-solving and collaborating with colleagues to remove blockers to payment.
- You take ownership, follow through, and keep stakeholders informed.
Experience That Helps
- Experience in credit control, collections, or accounts receivable in a high-volume environment.
- Background engaging with residential customers and/or mixed consumer and business accounts.
- Familiarity with accounting or property management systems and strong Excel skills.
- Exposure to dispute resolution and payment plan negotiation.
- Experience producing aged debt reports and action plans.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Offer
- Competitive salary, aligned to experience
- Discretionary bonus
- 24 days holiday plus bank holidays
- Private medical insurance, life assurance, and enhanced family leave
- Fully funded training and professional development
- Paid sabbaticals as a loyalty reward
- Pension scheme and employee assistance programme
- Discounts across travel, retail, fitness, and entertainment
About Scanlans Property Management
Scanlans Property Management is a well-established residential block management business, known for delivering a high standard of service to clients, leaseholders, and residents across the North and Midlands. We manage a varied portfolio and take pride in providing proactive, professional support that makes a real difference to the communities we look after.
Scanlans is part of Trinity Property Group (TPG) and the wider Odevo Group, giving our teams the backing of a leading international property management business, with the investment, stability, and career development opportunities that come with being part of a growing group.
How We Hire
- Initial conversation with our talent team
- Interview focused on your credit control approach, how you prioritize and report on aged debt, how you handle challenging customer conversations, and how you collaborate to resolve disputes and decide on escalations
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills