Account Management

• Maintain regular communication with key accounts, strengthening relationships and understanding their needs.
• Handle inbound customer calls professionally and support continuous quality improvement.
• Process returns and credits within agreed SLAs.
• Collaborate with Warehouse, Logistics, and Finance teams on bookings, shortages, returns, credits, and invoicing.
• Manage the order book proactively to maximize sales and shipment opportunities.
• Provide customers with updated delivery schedules and follow up to gather service feedback.
• Keep sales teams informed of account activity, potential issues, and delays.
• Prepare accurate reporting for internal and external stakeholders.

General Requirements

• Follow all company guidelines, processes, and policies.
• Support the wider team and contribute to a proactive, high-performing Customer Service function.
• Maintain organized customer documentation and records.
• Attend trade shows, exhibitions, customer visits, and sales meetings as required.
• Participate in training and professional development opportunities.
• Act as an ambassador for Wolverine’s brands and values.

Skills & Experience

• Minimum 2 years’ experience in a branded or wholesale customer service environment.
• Strong customer service orientation and communication skills.
• SAP experience preferred.
• Fluent in Dutch and English both written & verbal.
• Proactive, adaptable, and enthusiastic approach.
• Strong organizational skills with the ability to prioritize effectively under pressure.
• Collaborative team player with a willingness to contribute ideas and improvements.
• Strong Excel and general Microsoft Office skills.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties, and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.