HAPPY MOTOR FINANCE LIMITED
Customer Account Manager
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Customer Account Manager
Customer Account Manager – Greater Manchester (On-Site)
About Happy Motor Finance
Happy Motor Finance Limited helps customers reduce monthly car finance payments while navigating rising cost-of-living pressures. We offer:
- Quick refinancing options with no admin fees
- £0 deposit choices
- Vehicle warranties
- Flexible mileage packages
Beyond refinancing, we assist customers in purchasing new and used vehicles from reputable dealerships. Our team secures competitive finance deals across diverse credit histories, ensuring tailored solutions for every customer.
The Role
This is a full-time, on-site Customer Account Manager position based in Greater Manchester. In this role, you’ll manage a portfolio of customer accounts, providing tailored support for refinancing and vehicle purchases while ensuring a smooth, transparent journey.
Key Responsibilities
- Respond to and resolve customer inquiries promptly
- Explain finance products, terms, and eligibility clearly
- Process applications and maintain accurate records in internal systems
- Monitor account performance to identify opportunities for improved payment plans
- Work collaboratively with colleagues to resolve complex customer issues efficiently
- Contribute to customer retention through proactive support
- Follow up on leads and promote suitable finance solutions
- Comply with company policies and regulatory requirements
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Requirements
Essential Skills & Experience
- Customer-focused mindset: Strong Customer Satisfaction and Customer Support skills to provide empathetic, clear, and solution-oriented service
- Account management experience: Ability to build long-term customer relationships while managing multiple accounts simultaneously
- Strong communication skills: Both verbal and written to explain financial options, negotiate terms, and collaborate with internal teams
- Analytical ability: Interpret customer data, assess finance eligibility, and refine payment plans
- Financial services background (preferred): Previous experience in motor finance, financial services, or a related customer-facing role is advantageous
- CRM proficiency: Comfortable using CRM systems and office software for record-keeping
- Ethical and regulatory adherence: Commitment to high standards in a structured, target-driven environment
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Preferred Qualifications
- Relevant education or training in business, finance, or a related field (though not compulsory without strong experience)
Ideal candidate will thrive in a fast-paced, customer-centric finance environment.
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