Pobl Group
Customer Account Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Account Manager
About the Role
As a Customer Account Manager, you will be the primary point of contact for our customers, providing them with proactive and supportive income services. You will use data to identify customers at risk of debt and offer preventative support while delivering advice, guidance, and assistance to customers in difficulty.
By collaborating with internal and external partners, you will help sustain tenancies and reduce arrears while effectively managing rent accounts and maximising income.
This is a 37-hour agile role on a permanent basis. The team operates flexibly, working from home, in the community, and attending regular local office meetings as required.
Responsibilities
- Act as the primary point of contact for customers, offering preventative debt support and proactive income management
- Use data-driven insights to identify risks and provide tailored guidance
- Support customers in maintaining their tenancies and reducing arrears
- Manage rent accounts efficiently to maximise revenue while ensuring fair support
- Collaborate with internal teams and external agencies to deliver consistently high-quality service
- Travel across operating areas as needed to support customers locally
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Skills & Experience
- Strong track record in delivering effective income management services
- Experience in collaborative, team-based work, especially in flexible, person-centred roles
- Excellent relationships with external agencies and welfare support networks
- Deep knowledge of welfare benefits and local support services
- Commitment to customer-first ethos with demonstrable, evidence-based experience
- Full UK driving licence and access to a car (essential for travel across all operating regions)
Our Values
At Codi, we uphold three core values: Compassionate, Authentic, and Progressive. These guide our mission to support and uplift those we serve.
Perks, Benefits & Workplace
- Permanent role, 37 hours/week
- Competitive salary: £37,726 per annum (pro rata)
- Flexible work model: Mixture of home, office, and field-based working
- Generous holiday entitlement: 26 days + Bank Holidays (increases to 31 days after 3 years)
- Sick pay benefits: 6 months full pay after 4 years of service
- Blue Light Card Discounts – access to 15,000+ brands
- Continuous training – professional development opportunities
- Mileage reimbursement: 45p per mile (plus 5p per passenger)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
For more information, visit: Codi Careers
About Codi Group
Codi Group is Wales’ largest provider of housing, care, and support, dedicated to improving the lives of over 25,000 residents. With a mission to build 4,500+ new homes in five years, we empower 17,000+ individuals with personalised support services.
- 3,000+ passionate colleagues driving communities forward
- Core values: Shared commitment, partner collaboration, and community upliftment
- Our name, "Codi" (Rise in Welsh), embodies our vision to raise expectations, support communities, and collectively grow.
FREDIE – Our Commitment
Our guiding principles are: ✔ Fairness ✔ Respect ✔ Equality ✔ Diversity ✔ Inclusion ✔ Engagement
At Codi, every stomach and background has equal opportunity to thrive here.
Diversity & Support
If you require adjustments or support during the application process, please contact: 📧 talent@codigroup.co.uk 📞 0300 373 5262
Ready to Apply?
If your skills and experience align with this role, follow the prompts to apply now.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location