IRIS Software Group
Customer Account Manager - Education
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🌍 Customer Account Manager – International Schools (iSAMS)
📍 UK (Remote)
💰 Competitive salary + commission
🕒 Full-time, Permanent
📣 Join IRIS Software Group
IRIS Software Group is a global leader in education technology, supporting schools in over 90 countries. Through our iSAMS platform, we help schools streamline operations across safeguarding, finance, HR and engagement.
We’re growing fast — and looking for a Customer Account Manager to take ownership of a high-value portfolio within the international and independent schools market.
💼 The Role
This is a 50/50 split between account management and commercial growth.
You’ll act as a trusted advisor to your customers while identifying opportunities to expand usage across the iSAMS suite and wider IRIS solutions.
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🎯 What You’ll Be Doing
- Build and manage strong relationships with international school stakeholders
- Drive retention through proactive engagement and value delivery
- Identify upsell and cross-sell opportunities across iSAMS modules
- Support customers with digital transformation and system optimisation
- Manage full sales cycles for upgrades and expansions
- Own forecasting, pipeline management and CRM hygiene
🧠 What We’re Looking For
Essential:
- Experience in account management or field sales
- Proven track record of hitting targets
- Strong stakeholder management skills
- Confident communicator with a consultative approach
- Highly organised and self-motivated
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Desirable:
- SaaS or education sector experience
- Familiarity with iSAMS or MIS platforms
- Salesforce experience
🌟 What Success Looks Like
- High retention and account growth
- Increased adoption of iSAMS modules
- Strong pipeline and accurate forecasting
- Trusted advisor relationships across your portfolio
✨ Why IRIS?
- High-growth, global SaaS business
- Supportive, collaborative culture
- Real ownership of your accounts
- Opportunity to make a genuine impact in education
If you’re someone who loves building relationships, driving growth and working in a fast-paced SaaS environment — this could be a great fit 🚀
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