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Customer Account Manager
CUSTOMER ACCOUNT MANAGER Full time
ABOUT NATOORA
Natoora started 20 years ago with a very simple, yet powerful goal to find incredible flavour in fresh produce. Today, our dedication to this mission has grown into an impactful network of over 500 independent growers spanning nine sourcing hubs across three continents.
We work with hundreds of kitchens and some of the most exciting and influential chefs in London, New York, Miami, Copenhagen, Paris, and Melbourne. However, our commitment to creating a better food system also extends beyond professional kitchens to a strong community of home consumers across the US and the UK.
On the way, we have been named a Sunday Times Fast Track 100 Company, appeared on the Financial Times’ list of Europe’s fastest-growing companies, and proudly received a GQ Food & Drinks Sustainability Award.
ABOUT THE JOB
We are seeking a passionate, personable and analytically minded Customer Account Manager to join our close-knit and dynamic team, based in Bermondsey, South East London. You will manage a portfolio of customers across a variety of businesses - restaurants, bars, cafés, bakeries, retail shops - to build, maintain and grow relationships. You will proactively engage with your contacts and visit them regularly to keep them up-to-date on seasonal produce and our mission. You will play a key part in planning their menus and offers, as well as resolving any issues if and when they arise.
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You will have a great passion and knowledge of the restaurant industry, seasonality, sustainability and farming. There will be ongoing opportunities to continue to improve this knowledge for both yourself and your customers.
You will proactively look for opportunities to increase sales within your portfolio, and be confident in regularly analysing performance and taking action where necessary. Working collaboratively with our colleagues in other departments, you will also forge close working relationships with our team and take on challenges, make improvements and succeed together.
The role will involve a combination of self-directed external customer visits and working at our Bermondsey office.
Responsibilities:
Managing a portfolio of customers proactively - keenly focusing on building relationships and increasing sales Working closely with colleagues in other departments to successfully deliver our mission Being a knowledgeable and passionate public-facing representative of Natoora - educating our customers and showing why we do, and they should, care about changing the food system
ABOUT YOU
You will have excellent knowledge of the London restaurant industry Passion for fresh produce and excellent knowledge Commercial and analytical experience Motivated by driving sales and delivering excellent customer service
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PERKS
Daily lunch made with the same seasonal produce we supply to chefs Natoora produce at a significant discount Your birthday off (once you’ve hit the 6-month mark ) Kitchen stocked from our own growers and producers - including Estate Dairy milk and butter, jam from England Preserves, as well as coffee from our Spa Terminus neighbours Monmouth
Our vision for a better food system is built on real human relationships and a diversity of experience, perspective and ideas. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.
When applying to a job, the personal data contained in your application will be collected by Natoora, which is located at Unit 6 Discovery Business Park St James's Road, London SE16 4RA and can be contacted by emailing hello@natoora.com. Your personal data will be processed for the purposes of managing recruitment related activities. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted.
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