Dexcom
Customer Account Support Specialist
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Customer Support Specialist – Dexcom Corporation
The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Our mission since our early days has been to forever change how diabetes is managed, unlocking information and insights that drive better health outcomes.
Now 25 years later—and pioneering an entire industry—we’re expanding beyond diabetes. Our vision is to empower people to take control of their health through personalised, actionable insights that address critical health challenges. We’re building a future where human health is continuously improved.
Guided by thousands of ambitious and passionate employees worldwide, we strive to earn the trust of our customers by listening, serving with integrity, thinking boldly, and delivering dependable results. With millions already benefiting from our products, we’re committed to changing even more lives ahead.
From our small beginnings, our dreams have grown even bigger. Today, we aim to become a leading consumer health technology company, transforming health experiences through groundbreaking biosensing technology. Together, we’re bringing to life a future where anyone, anywhere, can take control of their health.
You must have the Right to Work in the UK. Sponsorship is not available for this role.
Meet The Team
This Customer Support Specialist role is based in Bracknell, Berkshire. You’ll be an essential part of the Inside Sales Team, working closely with the Manager to deliver exceptional customer service in line with our UK & Ireland business objectives.
You'll:
- Answer customer questions (via phone, email, and written correspondence)
- Process orders and manage account inquiries
- Develop strong relationships with hospital/procurement teams
- Acquire new customers while achieving monthly revenue targets
- Track progress and report activities using Salesforce and Excel for accuracy
You’ll also continuously train to build in-depth knowledge of Dexcom products, ensuring you can confidently support self-funded patients throughout their user journey (training provided).
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Key Responsibilities
Revenue & Customer Growth
- Help meet monthly revenue targets and new customer acquisition goals
- Generate regular patient lists and renewal documentation to strengthen accounts
Account & Hospital Relationships
- Proactively follow up with hospitals to improve relationships and drive engagement
- Address all NHS, CCG, Health Board, and Foundation Trust queries
Operational Excellence
- Use Salesforce to log daily activities and record customer interactions
- Utilise Excel for reporting (e.g., customer dashboards, performance tracking)
- Maintain strict data accuracy and documentation standards
Product & Training Knowledge
- Gain deep understanding of Dexcom’s product range and training pathways
- Support self-funded patients from first inquiry to post-purchase support
The Strengths We Value
Mindset & Personality
- Thrives in a fast-paced, high-pressure environment
- Takes initiative, makes quick decisions when required
- Highly ** organised** with a strong attention to detail
Communication & Problem-Solving
- Exceptional communication skills (written & verbal)
- Experience managing complex customer accounts and concerns
- Adaptable to change and diverse customer needs
Experience & Commitment
- Familiarity with NHS, CCG, and procurement structures
- Diabetes knowledge is desirable, but willingness to learn rapidly is essential
- Previous experience in sales or account management is beneficial, though not mandatory
Special Considerations – Training & Development
An Opportunity for College Leavers
This role suits a motivated recent school leaver looking for an entry-level position in a fast-paced commercial environment. Dexcom offers thorough onboarding training and provides clarity on how you can grow with the team.
What You Need to Succeed
- A keen attitude and passion for customer service
- A commitment to continual learning
- Strong personal drive to excel
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Benefits & Growth Opportunties
Earn more than a paycheck; you’ll gain a front-row seat to life-changing technology.
| Growth & Professional | Wellbeing & Engagement |
|---|---|
| Global career opportunities | Comprehensive benefits package |
| Become part of #DexcomWarriors | Contribute to a mission-driven company |
| In-house learning programs available | Support for communities through our CFI |
| Reimbursement for qualified education | Full benefits package including... |
| Healthcare, retirement savings |
With Dexcom, your work extends beyond revenues and relationships—you’re helping people live life without limits.
At a Glance
Location: Bracknell, Berkshire Hybrid Working: Part work from home (typically <20 hours per week from home office) with primary site administrative duties
- Primary responsibility location? Must be within commuting distance (max 1-hour travel) of the assigned Dexcom site
Experience & Education Requirements
-
Typical Qualifications:
- A high school diploma or equivalent required
- 2–4 years of related experience in sales/customer support
-
Desired Skills:
- Salesforce familiarity
- Advanced Excel skills (pivot tables, charts, reports)
- Proven ability to prioritise tasks in fast-paced environments
- Understanding of patient-account management, purchasing workflows
To Internal & External Partners
🚫 Unsolicited resumes or requests for applications from unsponsored agencies will not be processed. 🔐 Working with Dexcom is an opportunity for individuals – our Careers site strictly enforces this policy.
Dexcom remains committed to cutting-edge healthcare innovations – and your inclusion may be part of that mission ahead.
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Jessica, London
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