Customer Accounts Senior Administrator

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.

We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement.

At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Customer Accounts Senior Administrator

Bristol | Full-time | Shared Service Centre (SSC)

Are you a detail-driven finance professional who thrives on solving problems, improving processes, and supporting others to succeed? We’re looking for a Customer Accounts Senior Administrator to play a key role within our UK Customer Accounts function. This is a fantastic opportunity to step into a senior operational role, where your expertise, initiative, and customer-focused mindset will make a real impact.

About the Role

As a Customer Accounts Senior Administrator, you’ll provide excellent customer service, guidance, and support to both internal and external customers, while ensuring transactional accuracy, compliance, and continuous improvement across the function. You’ll take ownership of non-standard requests and escalations, support automation and efficiency initiatives, and act as a point of reference and mentor for administrators across the team.

Key Responsibilities

• Deliver outstanding customer service to internal and external stakeholders
• Process all transactional activities accurately through the relevant workflow tools
• Ensure compliance with defined processes and controls, driving efficiency and corrective actions where required
• Take ownership of and resolve non-standard requests, complex queries, and escalations
• Allocate cash receipts and manage customer account transactions
• Manage and reconcile bank accounts
• Optimise use of the YAMBS automation tool
• Log, track, and clear invoice queries within SSC remit and support resolution across other business lines
• Identify root causes of issues and implement process improvements
• Support and train administrators where required
• Work accurately within agreed SLAs on a right-first-time basis
• Maintain high levels of integrity, confidentiality, and data accuracy
• Ensure appropriate records are maintained to enable accurate reporting
• Support departmental and wider SSC initiatives and personal development
• Work collaboratively as part of a team to achieve performance targets
• Support the Team Lead with departmental change and innovation
• Undertake additional tasks as requested by the Team Lead or SSC senior management