Clarion Housing Group
Customer Accounts Team Leader
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Location: Hybrid/March, Cambridgeshire
Salary: £38,623 - £45,005 per annum
Hours: 36 per week
Contract Type: Permanent
Do you pride yourself on delivering an excellent customer experience? Are you a people person with the ability to manage and support a team? If so, this could be the perfect opportunity for you!
This is an excellent opportunity for an experienced Customer Accounts professional with leadership experience, or someone ready to take the next step into a team leadership role, to build on their expertise while making a real difference to customers.
About the Role
As a Customer Accounts Team Leader, you'll lead a team of Customer Account Specialists, supporting them to deliver effective, compliant services that underpin the Group's income management approach. You'll play a key role in maximising rent collection while helping to minimise financial hardship for our customers through a fair, customer-focused approach.
Responsibilities
- Coaching, developing, and motivating your team to achieve their full potential
- Managing performance, providing regular feedback, and addressing underperformance where necessary
- Setting clear objectives, monitoring progress, and fostering a culture of continuous learning
- Ensuring your team has the skills and knowledge needed to deliver excellent outcomes
- Driving high performance while supporting the ongoing development of the service
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Requirements
- Experience of leading, motivating, or developing others
- Strong background in income management, debt recovery, credit control, or a similar customer accounts environment
- Proven track record of improving team and service performance while balancing commercial objectives with excellent customer service
- Sound understanding of rent arrears management, relevant legislation, court processes, policies, and procedures
- Good working knowledge of Housing Benefit, Universal Credit, Welfare Reform, and the impact these have on customers
This is a fantastic opportunity to join a leading housing organisation, develop your leadership career, and make a meaningful contribution to improving outcomes for customers and the business alike.
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About Us
Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
Important Information
Closing Date: Wednesday 29th July 2026 at midnight
Interviews: Monday 10th and Tuesday 11th August 2026
This is a hybrid role with a base location at our office in March. Candidates will be expected to work flexibly between the office and home in line with business needs.
Applicants must be able to travel across regions as required.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
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