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Customer Accounts Team Leader, CLARION HOUSING GROUP LIMITED
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Location: Hybrid/March, Cambridgeshire
Salary: £38,623 - £45,005 per annum
Hours: 36 per week
Contract Type: Permanent
Do you pride yourself on delivering an excellent customer experience? Are you a people person with the ability to manage and support a team? If so, this could be the perfect opportunity for you!
This is an excellent opportunity for an experienced Customer Accounts professional with leadership experience, or someone ready to take the next step into a team leadership role, to build on their expertise while making a real difference to customers.
About the Role
As a Customer Accounts Team Leader, you'll lead a team of Customer Account Specialists, supporting them to deliver effective, compliant services that underpin the Group's income management approach. You'll play a key role in maximising rent collection while helping to minimise financial hardship for our customers through a fair, customer-focused approach.
You'll be responsible for coaching, developing and motivating your team to achieve their full potential, managing performance, providing regular feedback and addressing underperformance where necessary. You'll set clear objectives, monitor progress and foster a culture of continuous learning, ensuring your team has the skills and knowledge needed to deliver excellent outcomes. Through your leadership, you'll drive high performance while supporting the ongoing development of the service.
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Key Responsibilities
- Lead a team of Customer Account Specialists
- Support team in delivering effective, compliant services
- Maximise rent collection and minimise financial hardship
- Coach, develop, and motivate team members
- Manage performance and provide feedback
- Set clear objectives and monitor progress
- Foster a culture of continuous learning
Required Experience
We're looking for someone with experience of leading, motivating or developing others, together with a strong background in income management, debt recovery, credit control or a similar customer accounts environment. You'll have a proven track record of improving team and service performance while balancing commercial objectives with excellent customer service.
You'll also have a sound understanding of rent arrears management, relevant legislation, court processes, policies and procedures, together with a good working knowledge of Housing Benefit, Universal Credit and Welfare Reform, and the impact these have on customers.
Why Join Us?
This is a fantastic opportunity to join a leading housing organisation, develop your leadership career and make a meaningful contribution to improving outcomes for customers and the business alike.
Application Information
If this sounds like an opportunity you'd be interested in, we look forward to hearing from you.
As you can imagine, the full job description includes lots more detail so please check it out on our careers page before applying.
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Benefits
Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.
Company Information
At Clarion Housing Group, we support the responsible use of AI.
Important Dates
- Closing Date: Wednesday 29th July 2026 at midnight.
- Interviews: Monday 10th and Tuesday 11th August 2026.
Role Details
This is a hybrid role with a base location at our office in March. Candidates will be expected to work flexibly between the office and home in line with business needs.
Applicants must be able to travel across regions as required.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.
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