Science in Sport Group
Customer Activation Executive
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Who We Are
Science In Sport Group is a world leader in sports and performance nutrition.
We have two highly regarded brands; SiS which combines world-class science and innovation to provide optimal performance nutritional solutions for professional athletes, sports and fitness enthusiasts and the active lifestyle community. This includes over 320 professional teams worldwide across a broad range of sports including Football, Rugby, Cycling, Athletics, Basketball, Netball and Swimming. Brand ambassadors include former track cyclist Sir Chris Hoy, an eleven-time world champion and six-time Olympic champion, and Eilish McColgan, who won gold in the 2022 Commonwealth Games 10,000 metres.
PhD Nutrition is a premium, active-nutrition brand for the active lifestyle community wanting intelligent nutrition to help them achieve their goals. With over 20 years of research and development, our products are designed to maximise performance in and out of the gym. It’s an exciting time for PhD Nutrition as 2025 will kick off an entirely new line up of brand ambassadors, from hybrid athletes to qualified sports nutritionists.
The two brands sell through the phd.com and scienceinsport.com digital platforms, third-party online marketplaces including Amazon, as well as extensive domestic and international retail distribution.
In 2022 the company opened a state of the art 160,000 square foot manufacturing and logistics facility in Blackburn, Lancashire. Providing a significant advantage in product costs and customer response time and most importantly, allowing Science In Sport to lead the way for quality standards.
Science In Sport is the nutrition partner to globally recognised elite teams, including Tottenham Hotspur, Saracens Rugby, British Triathlon, Aquatics GB, British Cycling, England Netball and Loughborough Sports. As well as being the Official Energy Gel Provider of RunThrough and the Official Nutrition Partner of Ultra X.
The Role
Following a strategic review of our commercial operating model, we are recruiting a Customer Activation Executive to support the execution of customer plans across retail and distribution channels. The role will play a key part in translating brand, channel and account strategies into clear customer activation plans, ensuring that product launches, promotional campaigns, customer assets, trade marketing requirements and internal milestones are coordinated and delivered with pace, accuracy and consistency.
This role would be perfect for someone with previous experience in sales, category or marketing in an FMCG environment, who is looking to take the next step in their career.
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- Contract: Permanent
- Salary: Up to £40,000 per annum
- Working Hours: 09:00 - 17:30
- Location: Blackburn
Benefits
- On-site gym
- Cycle to work scheme
- Product discount
- Birthday day off
- Pension scheme, employer contribution at 4%
The Work - Your 4 most important responsibilities
- Customer Activation Execution – Support the delivery of customer activation plans across retail and distribution accounts, ensuring activity is executed on time and to the required standard.
- Commercial Coordination – Coordinate launches, promotions, customer assets, trade plans and executional requirements across internal teams and customer-facing stakeholders.
- Cross-functional Delivery – Work closely with sales, marketing, category, supply chain, finance and customer service teams to ensure customer activity is aligned, visible and delivered effectively.
- Performance Tracking – Track activation progress, highlight risks and opportunities, and support reporting against customer, channel and commercial objectives.
Accountability - what you are responsible for delivering
- Support the development and execution of customer activation plans across priority retail and distribution accounts.
- Coordinate customer-specific launch plans, promotional activity, trade marketing requirements, retailer assets, activation timelines and point of sale material production.
- Maintain clear activation trackers, ensuring key milestones, owners, risks and next steps are visible across the Commercial team.
- Work with sales, marketing, category, supply chain, finance and customer service to remove executional blockers and keep plans on track.
- Prepare customer-facing information, internal updates and post-activation summaries that support strong commercial decision-making.
- Support the Commercial team with customer meeting preparation, activation follow-up actions and promotional performance review inputs.
- Identify opportunities to improve the consistency, pace and quality of customer activation across the business.
Capability - the skills and behaviours required to do this job well
- Strong organisational skills, with the ability to manage multiple customer activations, deadlines and stakeholders at pace.
- Good commercial awareness and understanding of how customer activity supports revenue, distribution, margin and brand objectives.
- Excellent communication skills, with the confidence to coordinate across sales, marketing, supply chain, finance and customer service.
- High attention to detail, ensuring customer information, assets, timings and execution requirements are accurate and complete.
- Comfortable using data, customer feedback and activation performance insight to identify risks, opportunities and improvement areas.
- Previous experience in Fast Moving Consumer Goods (FMCG), sports nutrition, retail, customer activation, commercial operations, category or trade marketing would be advantageous.
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Performance – how you will know you are doing a great job
- Customer activations, launches and promotions are delivered on time, accurately and with clear ownership across internal teams.
- Customer-facing materials, activation trackers and internal updates are complete, accurate and consistently maintained.
- The Commercial team has improved visibility of activation progress, risks, opportunities and follow-up actions.
- Activity contributes to stronger delivery of agreed customer, distribution, promotional and revenue objectives.
Specific metrics will be set when in role and will be reviewed and built upon regularly. Alongside this, you will be supported with a personal performance plan that will enable you to continue improving your own performance and impact.
Attributes – experience and mindset that will enable you to do well in this role.
- Demonstrable experience operating across Fast Moving Goods (FMCG) / Consumer Packaged Goods (CPG) businesses within sales, category, activation or marketing roles
- Proactive, action-orientated and comfortable driving execution in a fast-moving commercial environment.
- Strong attention to detail and a disciplined approach to follow-through, ownership and stakeholder communication.
- Commercially curious, with an interest in retail execution, customer planning, shopper behaviour and brand activation.
- Collaborative, resilient and able to build productive working relationships across functions and levels of the business.
Science in Sport Group is an equal opportunity employer; we value diversity and strive to cultivate an inclusive workplace. We do not tolerate discrimination of any kind in regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law. We fully support reasonable adjustments throughout our recruitment process, to provide an inclusive and welcoming recruitment experience.
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