Lorien
Customer Administrator - PAYE - Glasgow
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Customer Administrator - Contract PAYE - Glasgow
Our client, a leading financial professional services business, are recruiting for multiple Customer Administrators to join the team at their office in Glasgow on a long term contract basis.
Role:
- Process a range of standard and non-standard casework, applying technical guidance, process documentation, and system information.
- Update and maintain customer records across multiple systems, ensuring data accuracy and a clear audit trail.
- Handle sensitive and confidential information with professionalism and discretion.
- Use a variety of computer and telephony systems to manage customer information and resolve queries effectively.
- Work to agreed productivity, quality, and accuracy targets while complying with Data Protection and Customer Security requirements.
- Contribute to a culture of continuous improvement by focusing on getting processes right first time and learning from quality assurance feedback.
- Manage your own workload effectively, ensuring all tasks are completed within agreed timescales.
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We are seeking individuals who are adaptable, proactive, and committed to delivering excellent service. You will be comfortable working with complex information and capable of maintaining accuracy in a fast-paced environment.
Essential Skills and Attributes:
- Ability to manage multiple tasks and systems simultaneously while remaining focused and accurate.
- Strong adaptability with the ability to switch between different types of queries and processes.
- Flexible and positive approach to work.
- Excellent organisational and workload management skills.
- Proven time-management and self-management abilities.
- High level of attention to detail with the ability to work quickly and accurately.
- Strong communication and problem-solving skills.
- Commitment to maintaining confidentiality and handling sensitive information appropriately.
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Desirable Experience:
- Experience working in a quality-controlled or regulated environment.
- Experience following detailed policies, procedures, and technical instructions.
- Experience using multiple computer systems and databases.
- Good IT and computer literacy skills.
- Previous administration, customer service, or financial services experience.
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