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Customer Advisor
Customer Advisor Open to part time (up to 36.75 hrs/week) or full time – Permanent Contract Location: B&Q Biggleswade Notional Hourly Rate: £13.10 Availability: Shifts Monday–Sunday, 7am–10pm
About the Role
At B&Q, we help millions of customers turn their homes into spaces they love—through inspiration, advice, tools, and confidence. As a Customer Advisor, you’ll bring expertise, enthusiasm, and supoort to our store, using your passion for home improvement to help customers succeed in their projects.
What You’ll Do
As our Customer Advisor, your day-to-day role will include:
- Providing inspireing guidance and customer-focused advice to help customers achieve their home improvement goals
- Supporting sales and product knowledge (tools, materials, and accessories)
- Managing stock rotation, restocking shelves, and setting up store displays to ensure a great customer experience
- Painting wall colours (during training) and basic carpentry tasks to help maintain our presentation
- Working across all store systems, including POS terminals, inventory software, and our customer apps
- Maintaining a welcoming store environment with proper hygiene, customer service, and tidiness
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Specialist mentor support will guide you through key skills, such as paint mixing, timber camouflage cutting, and store operations.
What You’ll Bring
We’re looking for someone who is: ✔ Friendly and customer-first – you enjoy solving problems and building genuine connections ✔ Ambition and energy – motivated, eager to learn and up-skilled, with drive to enhance your knowledge ✔ Informative, quick-thinking – whether identifying the right tools, explaining a home improvement solution, or answering a hard question ✔ Teamwork – able to collaborate, roizer with colleagues, and listen to feedback ✔ Flexible – comfortable with shifts across weekends, evenings, and bank holidays
You may not have direct experience in retail, but your passion for home improvement and love for helping others will shine.
This Is in It for You
At B&Q, we believe our people are our biggest asset. We strive to create a diverse and inclusive work environment, where everyone feels valued and has equal opportunities. We offer:
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- ** equal representation and opportunities** – our diversity networks and allies groups ensure we reflect the communities we serve
- a balanced benefits package, beyond a competitive salary (£13.10/hr):
- Award-winning pension scheme
- ShareSave – a long-term saving option
- 31 days (6.6 weeks) paid annual leave
- Payroll giving – support charities
- Employee Assistance Programme (EAP) – confidential advice on work, health, and personal matters
- Colleague discounts – 10-30% off B&Q products and services to save on your own projects!
- Flexible wellness benefits tailored per person
- ** Frequent breaks** to recharge, stay refreshed, and perform at your best
Support Through the Process
For any recruitment adjustments (reasonable ajustments for accessibility or process supports), email: recruitment@b-and-q.co.uk. We’re here to help.
#LI-ONSITE – Diversity and inclusion are central to our work culture.
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