JoJo Maman Bébé
Customer Advisor - 11 Hours (FTC)
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Customer Advisor - 11 Hours (FTC)
Retail Assistant - JoJo Maternity & Kids
Your role in the JoJo story…
Do you dream of a role where you can make meaningful contributions that finished in days well spent? If you're ready to begin a fabulous adventure and you're passionate about retail, we have the perfect role for you!
About the Role
Each JoJo store is unique—whether it’s trading over two floors, featuring a quirky layout, or being situated in an interesting place. They all have their own identity and charm.
Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of whom are loyal to our brand and to their local store team. You’ll be the face of JoJo, providing an exceptional level of customer care and service that the brand is renowned for—a standard we take pride in upholding.
As part of your role, you’ll:
- Guide, inform, and assist customers in making the correct purchases from JoJo’s vast range of clothing and products—whether for expectant parents, excited grandparents, or other family members.
- Uphold our B Corp principles as part of every interaction.
- Offer Omni-Channel customer service, enhancing loyalty as stores evolve to a blended digital-physical retail model.
- Operate Ship from Store or Click and Collect services, taking daily ownership of order preparation and shipping.
This is a Fixed-Term Contract position until 7th September 2026.
Daily Adventures
Here’s a glimpse into what your week might look like:
- Assisting customers in diverse situations, from:
- Bra measurements and maternity wear discussions
- Demonstrating baby carriers to eager parents
- Managing Omni-Channel orders—preparing, packaging, and fulfilling them.
- Liaising with customers in-store or via phone for all order-related queries.
- Continuing professional development through digital or virtual learning platforms.
- Expanding your product knowledge to create Sales opportunities (without resorting to hard-sell tactics).
- Solving customer problems by actively listening and finding the best-fit solution.
- Ensuring your store remains immaculate with a keen eye for detail.
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Work Schedule
A typical week involves:
- 1 shift of 6 hours
- 1 shift of 5 hours*
*(Flexibility is required depending on store needs.)
Skills & Attributes We’re Looking For
- Previous experience in retail, customer service, or sales.
- Competent IT skills, with the ability to adapt quickly to new systems.
- A knack for learning and retaining product information, and communicating it effectively.
- Self-motivation and a curiosity for continuously growing your own knowledge.
- Subtle sales ability—built on empathy, active listening, and customer need awareness.
- Ability to work harmoniously within small or diverse teams.
- Flexibility to work with 7-day-week store opening requirements.
- An eye for detail—keeping JoJo stores looking without flaw.
Minimum Age Requirement: JoJo will only recruit individuals over the school leaver's age. Learn more about school leaving rules in the UK here.
What We value in Our Culture
As a brand ambassador, you’ll represent JoJo by continually enhancing our values with:
- Honesty and respect in every interaction.
- Collaborative triumphs through open, therapeutic listening.
- Ownership: taking full responsibility for your duties.
Perks & Benefits
We believe kindness is our superpower, and a Smiley Assistant comes with many perks and rewards:
Time & Leave Benefits
✔ Extra day of annual leave for each year of service, up to 38 days. ✔ Take your birthday off to celebrate! ✔ Non-contractual bonus scheme linked to store achievements and profits.
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Financial Wellbeing
✔ Enhanced pension scheme. ✔ Cycle to Work scheme to help you get moving. ✔ PerfectFlex app—take up to 40% of your worked wages instantly whenever you need it. ✔ Partnering with Smart Money Cymru for savings with flexible repayment terms (regardless of your location!)
Flexibility & Culture
✔ Flexible working arrangements. ✔ Regular social events to celebrate wins and build communities. ✔ Volunteer days to support causes you care about.
Employee Wellbeing
✔ Dedicated Health and Wellbeing hub. ✔ Specsavers voucher – free sight test and contribution towards glasses via the N 떨어져 discount.
Products for JoJo Staff
Rx Discounts
Love our products? You’re in luck! 🔹 40% off JoJo-branded products 🔹 25% off full-price NEXT items 🔹 10% off NEXT Beauty products 🔹 Up to 10% off most other branded products
Learning & Growth
📚 Embrace a "Where it matters" mindset with ongoing training opportunities.
About JoJo
“Our mission at JoJo is to inspire joy, exploration, and creativity in every child. We craft clothing and products designed for messy, noisy, loving adventures—because that’s how children live their best lives.”
Our Commitment
- More than commerce: Every team member contributes to a B Corp-certified business.
- Impact beyond profit: We tackling global challenges with ethical practices and sustainability initiatives.
- Workforce diversity – We champion inclusion and growth for talent from all backgrounds.
We are JoJo’s most valued heroes. Come and join our team. 💛💅👶
(Let Your Voice Shape Our Future) Changing the way the world shops. Diverse people. Diverse voices.
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